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# Lead Engineer - Application Support 4C

- **Company:** Genpact
- **Location:** Antioch, IL, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Application Programming Interfaces (APIs), Agile Methodology, Amazon Web Services, Data Analysis, Batch Processing, Cloud Computing, Collaborative Software, Computer Engineering, Data Integrity, Data Security, Unix Shell, Log Analysis, Release Management, Runbook, Software Deployment, Software Engineering, Freeform SQL, Information Technology, Vba Programming Language, Vmware
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d63c30ff534bdf5

## About the Role

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications
AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmware

Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting

Language
English

Language Proficiency -
Proficient - C2

## Description

* Provide Level 3 support for complex and critical production issues related to P&C insurance applications
 * Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
 * Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
 * Participate in incidents, problems, and change management processes.

 * Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
 * Analyze business and system impacts of defects across personal, commercial, and specialty lines
 * Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
 * Validate defect fixes and enhancements through functional and technical testing

 * Review and support application changes, releases, and patches
 * Assist development teams with production deployments and post-release validation
 * Ensure system changes comply with regulatory, audit, and data security requirements
 * Update support documentation, runbooks, and knowledge articles

 * Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
 * Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)
 * Identify performance bottlenecks and support tuning efforts
 * Support batch processing, nightly cycles, renewals, and large-volume transactions


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