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# Sr. Desktop Support Tech 2

- **Company:** Infoorigin inc -
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BIOS, Microsoft Outlook, Desktop Computing, Microsoft Office, System Center Configuration Manager, Remote Desktop Services, Remote Service Software, Software Deployment, Office365, Peripherals, Computer Equipment, DameWare, Laptops, Custom Reports
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8aa2a7faff84946c

## About the Role

* Minimum 4 years of Desktop Support or IT Support experience.
 * Strong knowledge of Windows operating systems (Windows 11 or higher).
 * Experience with PC hardware, BIOS, drivers, peripherals, and networking.
 * Hands-on experience with SCCM/SMS and remote support tools.
 * Excellent troubleshooting, analytical, and problem-solving skills.
 * Strong communication and interpersonal skills.
 * Experience gathering customer feedback and improving support processes.
 * Ability to work independently and as part of a team.
 * Willingness to learn and adapt to new technologies.

Preferred Skills

 * Experience with Microsoft 365 administration.
 * Enterprise desktop support experience.
 * Knowledge of IT service management best practices.

## Description

We are seeking an experienced Sr. Desktop Support Tech 2 to provide onsite desktop support for a long-term contract in Richmond, Virginia. The ideal candidate will have strong technical troubleshooting skills, experience supporting Windows environments, and excellent customer service abilities., * Provide onsite technical support for desktops, laptops, printers, and peripheral devices.

 * Install, configure, troubleshoot, and maintain Windows 11 (or higher) operating systems.
 * Support Microsoft Office, Outlook, and Microsoft 365 applications.
 * Perform laptop refreshes, hardware replacements, and software installations.
 * Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools.
 * Diagnose and resolve hardware, software, and network-related issues.
 * Run reports, identify recurring technical issues, and recommend improvements.
 * Deliver excellent customer service while resolving end-user support requests.
 * Document support activities and maintain accurate service records.


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