> Markdown version of [/jobs/ext/2617659-it-field-technician-ii-troubleshooting-automation-provisioning-onsite](https://www.wearedevelopers.com/jobs/ext/2617659-it-field-technician-ii-troubleshooting-automation-provisioning-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician II - (Troubleshooting/Automation/Provisioning)*ONSITE* - **Company:** GEICO - **Location:** Virginia Beach, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Macintosh Computers, Apple Mac Systems, Backup Devices, Bash Shell, VoIP, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Information Technology Operations, Python (Programming Language), Microsoft Office, Windows Servers, Microsoft PowerPoint, Windows PowerShell, Microsoft SharePoint, Simple Network Management Protocols, TCP/IP, Virtual Local Area Networks, Scripting, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite, Cisco - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=33f673fb21695d51 ## About the Role * Bachelor's degree in information technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience). * 5+ years' experience supporting operating systems (Windows, & Macintosh). * 5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support. * Strong analytical skills with demonstrated problem-solving ability. * Experience in IT equipment lifecycle management. * Excellent problem-solving and customer facing skills. * Proven ability to operate in high pressure situations handling multiple competing priorities. * Willing to work in a fast-paced environment where travel might be required. * Experience with Windows Servers (i.e. Backup, Print, File, etc.) * Ability to develop clear, concise documentation. * Ability to lift and transport IT equipment (40-50 lbs)., * CompTIA A+ Certification * CompTIA Net+ Certification * Scripting experience (Python, bash) and understanding of APIs Preferred Qualifications: * Microsoft AZ-800 * Cisco CCNA * Apple Certified Support Professional (ACSP) certification * Jamf Certified Associate Experience with: * Microsoft Active Directory * Microsoft Office (Word, Excel, Outlook, PowerPoint) * Microsoft SharePoint * Microsoft Autopilot * Microsoft Intune * PowerShell scripting * Python coding * Zscaler ## Description GEICO is seeking a highly motivated Sr. Tech to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in both Windows and MAC Operating System, hardware, software, networking, automation, and AV systems support. This is an on-site role that requires full-time presence. You will play a pivotal part in GEICO's transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence. ** Onsite: 5 days a week Monday - Friday from 8:00am - 5:00pm**, * Diagnose and resolve complex technical issues related to hardware, software, networks, VOIP and AV systems. * Provide direct technical support to associates both in person and remotely. * Install, configure, and maintain IT infrastructure and equipment. * Monitor system performance and implement corrective actions when necessary. * Ensure compliance with security, backup, and redundancy strategies. * Create custom scripts to automate tasks and enhance system efficiency. * Engage with vendors and IT personnel for issue resolution. * Provide, create, or improve technical documentation/standard operating procedures * Participate in designing information and operational support systems Support system developers and programmers in specialized areas of IT infrastructure. * Ability to provide on-call support for high severity incidents * Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP) * Manage Windows Server (Print, File, etc.) and Backup solutions Project Management: * Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts. * Collaborate with internal teams to align tech support with business objectives. * Ensure project completion within scope and timelines. * Meet project deadline expectations. Communication & Collaboration: * Act as a liaison between regional offices and the broader GEICO Tech organization. * Work with Org Change Management to ensure smooth technology rollouts and minimize disruption. * Provide regular reports on technical issues, project status, and process improvement opportunities. * Strong verbal and written communications skills. * Ability to work well independently or as part of a team. Continuous Improvement & Innovation: * Stay updated on the latest technology trends in field engineering Identify and implement process improvements, automation, and new technologies to enhance service delivery. * Assist in training and mentoring junior associates. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)