> Markdown version of [/jobs/ext/2617665-system-operator-i](https://www.wearedevelopers.com/jobs/ext/2617665-system-operator-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Operator I - **Company:** Kapsch TrafficCom - **Location:** Utica, NY, United States - **Experience:** Experienced - **Salary:** $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Spreadsheets, Communications Protocols, Computer Literacy, Microsoft Office, Software Tools - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7dd88359f6aa75ad ## About the Role Kapsch TrafficCom is seeking a highly motivated, detail-oriented individual to join our team, full time, at the Region 2 Transportation Management Center (TMC) in Utica, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 2. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction. An Operator I - Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 2 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role., * Associate degree or higher; OR * Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); OR * Two years of full-time employment meeting the Qualifying Experience criteria * Must possess a valid driver's license Knowledge Skills and Abilities Candidates must demonstrate proficiency in: * Oral and written communication * Computer/software skills, including MS Office applications and spreadsheets * Ability to use roadway maps and knowledge of roadway elements, specifically local roadways * Ability to work effectively with co-workers, NYSDOT staff, and partner agencies Qualifying Experience Experience in one or more of the following areas: Operations Dispatching with agencies such as: * Transportation (DOT, trucking, tow, transit, rail) * Fire, Police, EMS, 911 * Military * First responder or military experience * TMC operations experience * CCTV monitoring for: * Federal/state/city government agencies * State gaming commissions * Alarm/security companies * Customer service call center experience * Management experience Desired Qualifications It is desired that candidates for this position also be proficient in the following areas: * Strong organization and interpersonal skills * Ability to perform with minimal supervision * Ability to cope with stress and perform in a cooperative team environment with the Client Interview Requirements All prospective System Operators must demonstrate basic computer skills during the interview, including: * Fundamental typing * Navigating a standard Windows-based computer ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)