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# Technical Support Specialist

- **Company:** The Technical
- **Location:** High Point, NC, United States (Remote available)
- **Salary:** $31,200.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft SQL Server, Windows Servers, Network Protocols, Computer Equipment, Firewall Services Module
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16515c3fc6f6ad4e

## About the Role

Are you someone who gets excited about technology, loves solving problems, and wants to grow fast? This is a hands-on, in-person role built for someone hungry to learn and make a real impact from day one. We don't care about years on a resume - we care about your drive and attitude., * Passionate about technology with a hunger to learn and grow

 * Experience with PC hardware troubleshooting
 * Knowledge of Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
 * Familiarity with network protocols, switches, and firewall configuration
 * Strong communication skills and a "white glove" customer service approach
 * POS or PC support experience is a plus, but not required
 * Valid driver's license with a clean driving record - field visits and occasional travel are part of the role

Good to know

 * This is a fully in-person position. Remote work is not available.
 * Some travel is required for on-site customer visits and installations.
 * A valid driver's license and clean driving history are required.

## Description

* Provide phone and email support for POS software and hardware
 * Prepare, stage, and deploy POS hardware and software for customers
 * Troubleshoot Windows, SQL Server, PC hardware, printers, cash drawers, and network firewalls
 * Test and document software/hardware issues; maintain lab environments for replicating bugs
 * Train merchants, resellers, and associates; install and configure software, hardware, and networks
 * Travel to customer sites as needed for on-site installs, repairs, and support
 * Maintain documentation and meet SLA response times


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