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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** MPE Inc. - **Location:** Milwaukee, WI, United States - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, CompTIA Network+, Computer Literacy, Information Technology Operations, Microsoft Office, Networking Basics, Information Technology - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7a47bbfacbfdcc48 ## About the Role * High school diploma or GED * Formal or informal training in Information Technology, computer systems, or related technical areas, including coursework, certifications, self-study, or hands-on experience Certifications (preferred) * CompTIA Network+ * Microsoft 365 Fundamentals * Other foundational IT certifications Physical and Mental Demands * Continuous: Hearing, seeing, computer use * Frequent: Reading, comprehension, reasoning, decision making, walking between work areas * Occasional: Carrying, standing, lifting equipment up to 30 pounds, crouching Work Environment * Combination of office, warehouse, and manufacturing production environments * Moderate to loud noise levels when working in production areas ## Description The IT Support & Systems Technician provides hands-on technical support across office, warehouse, and manufacturing environments. This role serves as the first point of contact for IT issues and owns workstation imaging, user onboarding, and asset management. The position works closely with the Information Technology Manager and Network Administrator to ensure reliable IT operations and responsive service delivery. This is a 100% on-site position., * Provide first-level technical support to employees across all departments, including office, warehouse, and manufacturing personnel * Troubleshoot hardware, software, printers, scanners, and basic networking issues to minimize downtime * Respond to help desk tickets and on-site production-floor issues in a timely and professional manner * Accurately document incidents, troubleshooting steps, and resolutions using the help desk ticketing system * Escalate complex or unresolved issues to senior IT staff as appropriate Workstation Imaging and Deployment * Own the imaging, configuration, and deployment of desktop and laptop systems * Maintain standardized workstation images and deployment procedures * Prepare equipment for new hires, replacements, and lifecycle refreshes * Coordinate with the Information Technology Manager on updates and improvements to images User Onboarding * Own execution of IT onboarding activities * Configure user devices, software access, and required peripherals * Verify access and system readiness for employees on their first day * Coordinate with the Network Administrator as needed for access requiring elevated permissions Asset Management * Maintain accurate inventory of IT hardware and assigned equipment * Track asset assignments, lifecycle status, replacements, and dispositions * Coordinate equipment staging, reassignment, and refresh activities * Assist with audits and reporting related to IT assets and licensing Systems and Infrastructure Support * Support office, warehouse, and production-floor systems including PCs, kiosks, scanners, label printers, and peripherals * Assist the Network Administrator with routine infrastructure and system support tasks * Identify, document, and report network-related or system-wide issues Security and Compliance Support * Follow established IT security policies and procedures * Assist with endpoint patching, updates, and basic security tasks * Report potential security incidents, vulnerabilities, or anomalies Documentation and Process Improvement * Follow documented IT standards and procedures * Contribute updates to SOPs, user guides, and technical documentation * Recommend improvements to workflows, tools, or support processes ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)