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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Manager - Manufacturing Operations Support - **Company:** CINTER CAREER USA, LLC - **Location:** Greensboro, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Computer Engineering, DevOps, Information Technology Operations, Microsoft Office, Release Management, Reliability of Systems, Information Technology - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=376f03add19d1536 ## About the Role * Experience leading IT service delivery within a manufacturing environment. * Strong understanding of MOM/MES platforms, preferably Siemens Opcenter. * Excellent leadership and stakeholder management skills. * Strong analytical mindset with proven root cause analysis and problem-solving abilities. * Excellent communication and presentation skills for both technical and non-technical audiences. * A continuous improvement (Kaizen) mindset with a focus on operational excellence. * Ability to work effectively with cross-functional and global teams., * Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience). * 2+ years of IT operations or IT service management experience supporting manufacturing environments. * Experience supporting MOM/MES applications (Siemens Opcenter preferred). * Experience leading technical support teams and service improvement initiatives. * Strong knowledge of Incident, Problem, Change, and Release Management processes. * Experience with ticket management systems and Microsoft Office. * Understanding of application lifecycle management and DevOps practices. * Excellent troubleshooting, analytical, and communication skills. * Strong organizational, time management, and customer service skills. * Experience working in global or cross-cultural environments is preferred. * Ability to negotiate and manage stakeholder expectations effectively. ## Description * Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter (MOM/MES) applications. * Serve as the primary IT contact for plant operations, aligning IT services with production schedules and business SLAs. * Manage incident, problem, request, change, and release processes while improving service performance metrics. * Coordinate application updates, system patches, releases, and integrations with vendors and internal engineering teams. * Lead major incident response, root cause analysis, corrective actions, and executive communications. * Develop operational reports covering service performance, availability, capacity, and continuous improvement initiatives. * Drive Kaizen initiatives to improve system reliability, production efficiency, and user experience. * Standardize operational procedures (SOPs) while ensuring compliance with company policies and regulations. * Lead and mentor the operations support team, promoting collaboration, accountability, and continuous learning. * Partner with manufacturing, quality, maintenance, engineering, and production planning teams to optimize IT services. * Identify opportunities for automation, process optimization, and increased business value through technology. ## Related Videos - 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