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# Technical Support Supervisor

- **Company:** Wyrestorm Technologies, LLC
- **Location:** Round Lake, NY, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Issue Tracking Systems, LiveChat, Network Switches, Information Technology, Cts+
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1338b40aca2f2c44

## About the Role

* Minimum 5 years of Pro AV industry experience in technical support or a similar role.
 * Deep experience with AV over IP, control systems, network switches, matrix switchers, and presentation switchers.
 * Ability to troubleshoot and diagnose complex technical issues across full AV systems.
 * Basic programming knowledge and experience.
 * Confidence leading and presenting to a group.

Preferred

 * AMX, Crestron, Extron, or Q-SYS programming, or a similar certification.
 * AVIXA CTS or a similar industry certification.

## Description

WyreStorm Technologies is looking for a Technical Support Supervisor to lead our North American technical support team.

WyreStorm is an award-winning manufacturer of audio-visual distribution, control, and IT solutions. Our support team plays a central part in the experience our customers have with our products, and this role leads that effort in the Americas.

You will manage the day-to-day running of North American support, take ownership of escalated technical cases, and work directly with our engineering, product development, and sales teams. This is a hands-on leadership role that combines team management with real technical work, customer site visits, and industry events across the region., * Supervise and support the North American technical support team.

 * Oversee incoming customer inquiries across phone, email, live chat, and the ticketing system, covering WyreStorm product installation, configuration, and troubleshooting.
 * Manage tier 2 escalated cases and act as the link to the engineering team.
 * Visit customer sites when a case requires it.
 * Attend InfoComm and local partner events in the Americas as required.
 * Work with product development and technical sales to capture current device issues and limitations, and feed them back into the product.
 * Report to the Technical Support Manager, based outside the US, and to the Vice President, Americas for business alignment.


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