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# IT Support Technician

- **Company:** Coulson Aviation
- **Location:** Thermal, CA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), IP Addressing, Network Architecture, Network Connections, Network Administration, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Connectivity Problems, Office365, Microsoft InTune, Information Technology, Laptops, Veeam, Zendesk, User Accounts
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b23fba5cb33dc15a

## About the Role

* A diploma in Information Technology, Computer Systems, Network Administration, or a related field.
 * At least 3 years of hands-on IT support experience.
 * A valid driver's licence.
 * Experience supporting Microsoft 365 and Microsoft Entra ID environments.
 * Experience configuring, troubleshooting, and supporting network infrastructure.
 * Strong technical troubleshooting and problem-solving abilities.
 * Excellent customer-service, communication, and time-management skills.
 * The ability to manage competing priorities and adapt to changing operational requirements.
 * The ability to lift and carry up to 50 lbs and perform physical tasks that may include standing, walking, bending, kneeling, and climbing ladders.

The following qualifications and experience would be considered assets:

 * CompTIA A+, Network+, or Security+ certification.
 * Microsoft MD-102 or AZ-104 certification.
 * Experience with Aruba, Sophos, PowerShell, Veeam, Synology, or TrueNAS.
 * Experience working in aviation, aerospace, manufacturing, or a maintenance, repair, and overhaul environment.

## Description

* Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues.
 * Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
 * Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
 * Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
 * Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
 * Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
 * Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras.
 * Assist with wireless infrastructure upgrades and other IT improvement projects.
 * Support DNS, DHCP, IP addressing, VLAN management, and network connectivity.
 * Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records.
 * Provide responsive IT support across multiple locations and time zones, including remote operational sites.


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