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# IT Support Specialist

- **Company:** Triad Corporation
- **Location:** Lawrence, KS, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Software as a Service, Cyber Security, Information Technology Operations, Python (Programming Language), Windows PowerShell, Software Deployment, Wi-Fi Technology, Computer Networking Systems, Information Technology, Low-code
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7139271f5bcd5fd0

## About the Role

* Hands-on experience supporting Windows and macOS / MacBook fleets in a business or enterprise setting.
 * Experience working in an enterprise IT setup.
 * Experience building automations or scripts (e.g., PowerShell, Python, low-code tools) to streamline IT operations.
 * Experience or solid foundational knowledge in Meraki or Mist networking and Wi-Fi.
 * Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
 * IT certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (or a desire to pursue them).

## Description

The IT Support Specialist will be part of the broader IT team and act as the primary interface for end-user support while helping to manage the infrastructure and security platforms that keep the business running. This is an early-career role-we're placing strong emphasis on attitude, potential, and willingness to learn. If you're curious, resourceful, and excited to grow your technical skills alongside a supportive team, this is a role you can grow into and grow with.

What You'll Do

 * Serve as the primary on-site IT presence at our Lawrence office, providing support to corporate users.
 * Support and help administer cloud and SaaS platforms including Microsoft 365 and network platforms like Meraki and Mist.
 * Provide end-user software and hardware support for Windows and macOS endpoints, including the deployment of applications to endpoints.
 * Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality.
 * Contribute to, and help lead, IT projects and initiatives-partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements.
 * Respond to IT support requests and information security alerts, meeting SLAs defined in the IT support framework.
 * Escalate complex issues to the next level of support for timely resolution.
 * Serve as a liaison with vendors and other service providers.
 * Assist with employee onboarding and offboarding.
 * Partner closely with the broader corporate IT team on cross-functional projects.


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