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# Automotive Technical Specialist - Earth City

- **Company:** TA Resources
- **Location:** Earth City, MO, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Software Systems, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a39b8442bd7f440

## About the Role

* Must have at least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
 * A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
 * Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
 * Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction
 * Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
 * Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
 * Bilingual (Spanish & English) candidates preferred.
 * High school diploma or GED require
 * ASE certification is a definite plus.
 * Ranken Technical School students and graduates preferred

Additional Considerations:

 * Ability to work a hybrid schedule out of our St. Louis, MO office (2 days in office/3 days at home).
 * Must be willing to work Saturdays occasionally.
 * A high-speed home internet connection and a quiet at-home workspace is required., * High school or equivalent (Required), * Auto Technician or Service Writing: 3 years (Required)

## Description

* Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
 * Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
 * Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
 * Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
 * Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.


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