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# Level 1 Network Operations Center (NOC) Technician

- **Company:** On-Ramp Indiana Inc
- **Location:** Noblesville, IN, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Modems, Issue Tracking Systems, IP Addressing, Internetworking, Networking Basics, Network Monitoring, Wi-Fi Technology, Network Routers, Computer Network Operations
- **Published:** August 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=536413642699a02e

## About the Role

* Must reside in the greater Indianapolis area and be able to work on-site in Noblesville
 * Valid Indiana driver's license
 * Basic networking and computer knowledge - Wi-Fi, routers, modems, IP addresses
 * Comfortable learning new software quickly; you'll work in several systems daily
 * Strong work ethic, reliability, and attention to detail
 * Excellent communication and customer service skills - patient and clear on the phone
 * Able to work independently, especially on weekend shifts
 * High school diploma or equivalent
 * Help desk, call center, ISP, cable, or IT support experience (preferred)
 * CompTIA A+ or Network+ a plus

## Description

* Answer customer calls, emails, and support tickets as our first point of contact
 * Troubleshoot internet connectivity issues - Wi-Fi, routers, signal quality, and service outages
 * Monitor network dashboards and alarms; catch problems before customers call
 * Document every issue clearly and completely in our ticketing system
 * Identify when an issue is one customer versus an entire area, and escalate quickly when it matters
 * Coordinate with field technicians on service calls, installs, and dispatch
 * Follow established procedures and know when to hand off to Tier 2


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