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# IT Helpdesk Technician

- **Company:** M&K Truck Centers
- **Location:** Wyoming, MI, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Issue Tracking Systems, Microsoft Office, Networking Basics, Information Technology, Laptops, User Administration
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a0f67496429ff695

## About the Role

* 1-5 years of Help Desk, Desktop Support, or IT Support experience.
 * Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.
 * Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.
 * Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.
 * Experience with Active Directory user account management; Exchange administration experience is a plus.
 * Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

## Description

We're looking for a skilled and detailed-driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required., * Log all requests in the IT Service desk ticketing system

 * Place orders for IT supplies as needed for end users
 * Resolve end users issues either by walking them through the steps or remoting into their desktop
 * Escalate tickets to the on call field technician for each site if needed
 * Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
 * Continually monitor SLA's and run reports as needed on open tickets
 * Identify and suggest possible improvements on procedures
 * Take on assignments and provide an updated status at regular conference calls
 * Lifting up to 50 lb's


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