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# Sr. Manager, Technical Program

- **Company:** Backoffice Associates, LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $200,262.0 - $244,764.0
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Software as a Service, Continuous Integration, Programming Tools, Github, Release Management, Enterprise Data Management, Enterprise Software Applications, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db11c4813147d4a9

## About the Role

Master's degree in Computer Science, Engineering, Business, or related field or equivalent professional experience
Demonstrated experience in program management or business operations within a Product & Engineering organization
Strong expertise in building, implementing, and measuring processes, frameworks, and operational metrics
Familiarity with tools that support developer productivity (e.g., Jira, GitHub, Confluence, CI/CD systems)
Excellent communication and presentation skills, with the ability to articulate complex ideas clearly to all levels of the organization
Tenacity, persistence, and detail orientation - able to push complex projects through to successful completion
Bonus: Experience with release management, governance, and compliance in a SaaS or enterprise software environment
Bonus: Experience managing vendor relationships, procurement, or contracting processes

## Description

As a Senior Technical Program Manager at Syniti, you will drive high-impact initiatives on the Syniti Knowledge Platform-the core solution enabling our customers to manage, migrate, and govern enterprise data. Collaborating across product management, engineering, operations, and customer-facing teams, you will establish and execute program and project management practices that ensure roadmap items are delivered consistently meeting commitments. We seek a skilled program management leader with strong business operations expertise and a track record of building and refining processes that scale. This role demands the leadership to guide complex projects to completion, along with deep familiarity with developer tools and engineering practices. The ideal candidate will excel at fostering alignment, accountability, and collaboration across diverse cross-functional teams., Program leadership and coordination - Connect product, engineering, and operations to deliver platform enhancements; partner with the CTO and leadership teams to align roadmaps with business objectives
Syniti leadership communication - Support the CTO in preparing and delivering updates that keep executives informed on progress toward goals and timelines
Standards and processes - Define and improve standards for planning, communication, tracking, and issue management; implement tools and frameworks that deliver consistent results and reliable outcomes
CTO and project management team - Lead and support project managers, providing guidance, escalation, and risk remediation to resolve program-level challenges
Program initiation - Create charters that establish business value, scope, timelines, success measures, and accountabilities
Program planning - Translate roadmap items into actionable plans with goals, milestones, dependencies, and deliverables; identify risks and contingencies while ensuring planning standards are followed
Program execution - Drive program progress, collaboration, issue resolution, and risk management with project managers and team leads
Team accountability - Hold project managers and leads accountable for outcomes; support navigation through risks and roadblocks and resolve collaboration challenges
Cross-functional collaboration - Facilitate alignment across project management, engineering, product, operations, compliance, and customer-facing teams
Tools and systems - Ensure effective use of Jira, GitHub, CI/CD, and related tools to provide accurate project management information
Release and governance - Partner with product and engineering to manage release schedules, ensure governance compliance, and communicate product readiness
Vendor management - Coordinate procurement and contracting with third-party vendors; work with legal and finance to ensure agreements meet compliance and business needs
Change enablement - Promote adoption of new processes, tools, and solutions by guiding and advocating across teams


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