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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed Services Technician II - **Company:** American Laser, Inc. - **Location:** Salisbury, MA, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, User Authentication, Backup Devices, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Local Security Policy, Windows Servers, Remote Access Technology, Cloud Services, Microsoft SharePoint, Backup and Restore, Information Technology Outsourcing, Firewalls (Computer Science), Backend, Network Server, Service Stack, User Administration - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ea0ad50f678d9c6b ## About the Role At ALC Tech Solutions, we're looking for an experienced IT professional who enjoys solving problems, helping people, and taking ownership of outcomes. This role begins by supporting client environments through advanced technical support and backend systems administration, providing the foundation to learn our clients, processes, and technology stack. As you demonstrate technical ability, reliability, and the ability to get things done, you'll have opportunities to take on onsite client visits, infrastructure projects, technology deployments, and increasingly complex technical challenges. Unlike traditional IT roles that focus on a single environment, you'll work across multiple industries and technologies, supporting a wide variety of businesses with unique challenges and requirements. You'll gain experience with Microsoft 365, networking, cybersecurity, cloud services, servers, backup systems, business applications, and more. We're looking for someone who is resourceful, accountable, and motivated to solve problems from start to finish. Success in this role comes from technical skill, communication, ownership, and a commitment to delivering results for clients., * 3+ years of experience in an MSP, systems administration, technical support, field services, or business IT environment. * Strong troubleshooting skills with Windows 10 and Windows 11. * Experience supporting Microsoft 365 environments. * Ability to manage multiple priorities in a fast-paced environment. * Strong communication, customer service, and documentation skills. Technical Knowledge Candidates should have experience with most of the following: * Microsoft 365 * Exchange Online * Teams * SharePoint * Entra ID * Windows Server * Active Directory * DNS and DHCP * VPN technologies * Network troubleshooting * Endpoint security solutions * Backup and disaster recovery platforms You do not need to know everything, but you should have a solid technical foundation and the ability to learn new technologies quickly. ## Description * Resolve complex technical issues involving Microsoft 365, Windows, networking, cybersecurity, backups, and business applications. * Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, user management, and security settings. * Monitor and respond to RMM, security, backup, and system alerts. * Troubleshoot DNS, DHCP, VPN, email delivery, authentication, firewall, and connectivity issues. * Support endpoint security, backup, and disaster recovery solutions. * Maintain accurate documentation of client environments, systems, and procedures. * Assist with the onboarding of new clients and deployment of management, monitoring, and security platforms. * Participate in onsite client visits, infrastructure upgrades, technology deployments, and project work as your responsibilities grow. * Work closely with teammates to deliver an exceptional client experience. What Success Looks Like * You take ownership of issues and see them through to resolution. * You consistently deliver quality work with minimal oversight. * Clients trust you because you communicate clearly and follow through. * Documentation is accurate, organized, and useful to the team. * You proactively identify and address issues before they impact clients. * You become a trusted technical resource for both clients and teammates. * You continuously expand your technical capabilities and take on increasing responsibility., Our best team members are not necessarily the people who know every answer. They're the people who: * Take ownership. * Figure things out. * Follow through on commitments. * Communicate well with clients and coworkers. * Learn quickly. * Stay positive under pressure. * Take pride in delivering results. If you're the type of person who sees a problem and thinks, "I'll figure this out and get it done," you'll fit in well here. ## Related Videos - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Hate organising your photos? 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