> Markdown version of [/jobs/ext/2619204-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/2619204-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Administrator

- **Company:** J&M Repair LLC
- **Location:** Winesburg, OH, United States (Remote available)
- **Experience:** Starter
- **Salary:** $55,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, JIRA, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Zendesk, Servicenow
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=79e9d9cce505fdf4

## About the Role

* High school diploma or equivalent required; associate degree preferred.
 * 1-3 years of experience in customer service, dispatching, service coordination, or help desk support.
 * Strong verbal and written communication skills.
 * Excellent organizational and multitasking abilities.
 * Ability to prioritize competing demands in a fast-paced environment.
 * Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
 * Experience working with ticketing or service management systems is preferred.
 * Strong attention to detail and commitment to customer service excellence., * Experience in an IT help desk, managed services provider (MSP), technical support, or service desk environment.
 * Familiarity with IT service management (ITSM) concepts and ticketing platforms such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or HaloPSA.
 * Understanding of service level agreements (SLAs) and incident management processes.
 * Experience coordinating field service or remote support technicians.

Key Competencies

 * Customer Service Orientation
 * Task Prioritization
 * Problem Solving
 * Communication Skills
 * Time Management
 * Team Collaboration
 * Attention to Detail
 * Adaptability

## Description

We are seeking a highly organized and customer-focused Service Desk Dispatcher to serve as the central point of contact for incoming service requests. This role is responsible for answering help desk calls, creating and managing support tickets, prioritizing requests, dispatching work to technicians, and ensuring timely communication between customers and technical staff.

The ideal candidate excels in a fast-paced environment, has strong communication and organizational skills, and can effectively coordinate multiple requests while maintaining exceptional customer service., * Receive and respond to incoming help desk calls, emails, and service requests.

 * Create, update, and maintain support tickets within the ticketing system.
 * Triage and prioritize incidents and service requests based on urgency, business impact, and service level agreements (SLAs).
 * Assign tickets to appropriate technicians, engineers, or support teams.
 * Monitor ticket queues to ensure requests are addressed within established response and resolution timelines.
 * Coordinate technician schedules and workload balancing to maximize efficiency and customer satisfaction.
 * Follow up with customers to gather additional information and provide status updates.
 * Escalate critical issues to management or specialized support teams when necessary.
 * Maintain accurate documentation of customer interactions, issue details, and resolution notes.
 * Generate reports and assist with monitoring service desk performance metrics.
 * Collaborate with technical teams to improve workflow processes and service delivery.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)