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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Rose Rock Technologies LLC - **Location:** Anchorage, AK, United States - **Salary:** $58,240.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Products, Symantec Backup Exec, Cloud Computing, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Microsoft Exchange Server, Monitoring of Systems, Hyper-V, Internet Information Services (IIS), Enterprise Vault, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Network Architecture, Routing, Remote Desktop Services, Trend Micro, TCP/IP, VMware Infrastructure, Virtual Local Area Networks, Wireless Networks, Network Routers, Transport Layer Security, Storage Devices, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Fortinet, Gsuite, Veeam, Network Server, Cisco, Server Operating Systems & Platforms, Vmware - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=63db1b6ece72b970 ## About the Role Candidates must reside within 30 minutes of Anchorage, AK. This position is based in our Anchorage office, with occasional onsite visits to client locations (between Eagle River and Anchorage). A reliable personal vehicle is required (public transportation is not sufficient). Mileage reimbursement is provided., * Experience supporting Microsoft 365, Microsoft desktop and server operating systems, Microsoft Exchange, Active Directory, IIS, and Terminal Services. * Strong networking knowledge including TCP/IP, DNS, DHCP, routing, VLANs, IPsec and SSL VPNs, firewalls, and wireless networking. * Experience with storage arrays, backup and replication solutions, and monitoring systems. * Strong troubleshooting and problem-solving skills. * Ability to work independently, remain composed under pressure, and communicate effectively with both technical and non-technical users., * Certifications and/or experience with VMware, Fortinet (FortiGate), Microsoft, and Cisco technologies. * Experience with Trend Micro, Dell servers and storage, Symantec Backup Exec, Enterprise Vault, Veeam, CrashPlan, Google Workspace, and Apple products. * Previous experience working for a Managed Services Provider (MSP) utilizing Remote Monitoring and Management (RMM) tools. * Experience designing and implementing IT solutions tailored to client business needs. * Experience deploying and supporting VMware virtual infrastructure; Hyper-V experience is a plus. * Experience troubleshooting and deploying macOS systems., * Ability to stand, sit, and walk for extended periods. * Ability to lift, push, or pull up to 40 pounds., * Do you have a valid drivers license and reliable car? ## Description Do you thrive in a fast-paced, ever-changing environment where no two days are the same? Are you energized by solving complex technical challenges, working with a wide variety of technologies, and supporting clients across diverse industries? If you're looking for an opportunity to continuously expand your technical expertise while delivering exceptional customer service, we'd love to meet you. Working in a Managed Services Provider (MSP) environment is both rewarding and challenging. You'll gain hands-on experience with a broad range of technologies, infrastructures, and business environments while collaborating with clients who rely on your expertise to keep their organizations running. Every day presents new opportunities to learn, problem solve and make a meaningful impact. As a recipient of the "MSP 501 Award from Channel Futures", we're proud to be recognized as one of the industry's top managed service providers. Join a team that values technical excellence, continuous learning, and outstanding client service. If you are a skilled Support Engineer, we have a place for you. You will provide technical support for a diverse client base, assisting with computer systems, hardware, software, and network infrastructure-but above all, you'll be helping people. If delivering white-glove service while continuously expanding your IT knowledge is what motivates you, this role is for you. You'll respond to support requests, perform diagnostics, troubleshoot technical issues, and implement effective solutions both remotely and onsite., * Provide onsite and remote end-user support. * Manage and support client IT infrastructure, including VMware environments, switches, storage devices, routers, firewalls, servers, workstations, and mobile devices. * Create and maintain technical documentation, procedures, and reports. * Serve as first-level technical support while escalating issues as appropriate. * Participate in after-hours support when required. * Deliver exceptional customer service while effectively managing multiple priorities in a dynamic MSP environment. * Troubleshoot a wide variety of hardware, software, networking, and cloud technologies across multiple client environments. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Robots are coming into the wild! 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