> Markdown version of [/jobs/ext/2619383-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/2619383-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Representative

- **Company:** Centerbase, LLC
- **Location:** United States (Remote available)
- **Salary:** $50,003.0 - $59,987.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, File Explorer, QuickBooks (Software), SQL Databases
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8b7a97ab0c6d72b3

## About the Role

* Minimum of one year of experience as a legal billing specialist or technical support specialist for billing/accounting software.
 * Understanding of legal billing and accounting workflows, or experience with similar software platforms.
 * Skilled in handling tough conversations and customer pushback with empathy and professionalism.
 * Ability to handle multiple priorities and meet time-sensitive deadlines.
 * Demonstrates initiative, adaptability, and a strong desire to continuously learn and master new technologies.
 * Proven ability to build and maintain effective working relationships across teams.
 * Positive, professional interpersonal skills are a must.
 * Experience with legal tech or law firm operations. (Preferred)
 * Familiarity with tools such as NetDocuments, iManage, QuickBooks, Exago, SQL, or File Explorer. (Preferred)

## Description

The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include but are not limited to the support of Centerbase software, maintenance of knowledge base articles, maintenance of training content, and advising various Centerbase departments on product related issues.

This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from customers. The work is performed under supervision of the Technical Support Manager. The primary duties of this individual are performed remotely.

Essential Duties and Responsibilities:

 * Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary.
 * Train customers and internal staff on product functionality.
 * Develop and maintain documentation, support materials, and knowledge base content.
 * Proactively suggest and implement improvements to enhance the delivery of our solutions and services.
 * Work cross-functionally with various departments to collaborate on customer-focused solutions.
 * Interface professionally with management, clients, and partners both internally and externally.


## Related Videos

- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [Event-Driven AI Agents: Orchestrating Long-Context Legal Processing at Scale](https://www.wearedevelopers.com/videos/100168-event-driven-ai-agents-orchestrating-long-context-legal-processing-at-scale)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Tech as a Profit Center – Maximizing P&L Impact by Research Funding and Capitalization](https://www.wearedevelopers.com/videos/100125-tech-as-a-profit-center-maximizing-p-l-impact-by-research-funding-and-capitalization)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)