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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Platform Staff Product Manager - **Company:** OpenLoop Health, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Application Integration Architecture, Application Portfolio Management, Confluence, JIRA, Business Software, Business Systems, Data Migration, EHealth, Human Resources Information System (HRIS), Middleware, Identity and Access Management, Lex (Software), Regression Testing, Cloud Services, Salesforce.Com, Security Assertion Markup Language (SAML), SQL Databases, Amazon Connect, Enterprise Software Applications, Genesys, Boomi, Zapier, Atlassian Tools, Functional Programming, Mulesoft - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=921ce41c2714b8a5 ## About the Role * 8+ years in IT or enterprise product management, business systems, or technical program management including 3+ years at a senior or staff level owning enterprise platforms end to end * Contact center depth. Hands-on ownership of a CCaaS platform. Amazon Connect strongly preferred; deep Genesys, Five9, NICE, or Talkdesk experience transfers * A CRM implementation you actually led. At least one full CRM or service-platform implementation or migration where you were the accountable owner not a contributor to someone else's plan * Advanced Atlassian practitioner. Jira and JSM project design, workflow and automation configuration, request intake and SLA modeling, and Confluence at organizational scale * Portfolio breadth. Demonstrated ownership across multiple core business applications ERP, HRIS, ITSM, IAM/SSO, CRM and the integrations between them * Real product craft. Discovery, written requirements, a prioritization framework you can defend, metric definition, and stakeholder management under genuinely competing pressure * Technical fluency. You read API documentation, write your own SQL or reporting queries, understand SAML/SSO/SCIM provisioning, and can hold a design conversation with engineers without being one * Regulated-environment experience. SOC 2, HIPAA, HITRUST, or a comparable framework as a working constraint rather than a concept * Writing that carries weight. Your specs are unambiguous and your executive summaries are short. Both matter here Preferred: * Healthcare, telehealth, or digital health experience, EHR/EMR platforms (Healthie or similar), RCM workflows, clinician licensing and credentialing operations, or multi-state clinical operations * AWS breadth beyond Connect, Lambda, Lex, Kinesis, Contact Lens, Amazon Q * Salesforce certifications; Service Cloud or Health Cloud experience * Track record rationalizing a sprawling application portfolio after rapid growth or acquisition * iPaaS or integration platform experience (Workato, Boomi, MuleSoft, Make, Zapier) * Experience mentoring or managing analysts and platform administrators ## Description OpenLoop runs on its business applications. When Amazon Connect routes a patient call to the right queue, when a Jira request arrives with the context needed to act on it, when a CRM record tells the whole story of an account care gets delivered and clients stay. When those systems drift, every team downstream absorbs the cost., * Run genuine discovery: sit with contact center agents, CS, RCM, Finance, People, and Clinical Ops teams and watch the actual work before designing a fix * Write requirements people can build from: problem statement, success metrics, scope and explicit non-scope, acceptance criteria * Define and report outcome metrics (handle time, abandon rate, request cycle time, deflection rate, adoption, license utilization, cost per seat) instead of reporting activity * Say no clearly and often, with reasoning attached, so the roadmap stays credible Platform delivery * Lead the Salesforce implementation as accountable owner: scope, phasing, systems integrator and vendor management, data migration strategy, UAT, cutover plan, and post-launch hypercare * Drive the Amazon Connect roadmap, routing logic, IVR and self-service flows, integrations with service and clinical systems, agent workspace, and quality analytics * Redesign Jira and JSM intake so requests arrive complete, route correctly, and report accurately against SLAs * Own integration architecture across the portfolio in partnership with Engineering: APIs, middleware or iPaaS, data contracts, error handling, and monitoring - including what happens when an integration fails at 2 a.m. * Manage releases like a product: environments, change control, regression testing, and a rollback path for every material change Governance, risk, and compliance * Establish change management, configuration standards, and release governance across platforms and hold the line on them * Partner with Security and Compliance on access reviews, least-privilege design, SOC 2 and HIPAA requirements, audit evidence, and vendor risk assessments * Design to PHI boundaries. Know which systems may hold Protected Health Information and which may not, and architect accordingly this is a constraint, not a preference * Own vendor and license management: renewals, true-ups, total cost of ownership, and consolidation opportunities AI and automation * Find the places where AI genuinely reduces effort in the business application layer contact center summarization and agent assist, service request triage and deflection, knowledge retrieval and build the business case with numbers * Partner with the Enterprise Technology AI program on evaluation criteria, pilot design, guardrails, and measurement * Be rigorous about which pilots earn a path to production. Most will not, and saying so early is part of the job Leadership and influence * Act as the connective tissue between IT, CS, Clinical Ops, RCM, Finance, People, Sales, and Engineering translating business need into system capability and back again * Bring stakeholders along: publish decisions with the reasoning behind them, surface risk early, and address disagreement directly * Raise the bar on documentation and requirements quality across the team; mentor analysts and platform admins * Grow into leading a small team of product managers and business systems analysts as the portfolio and the AI program scale ## Related Videos - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)