> Markdown version of [/jobs/ext/2619422-network-support-specialist](https://www.wearedevelopers.com/jobs/ext/2619422-network-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Specialist - **Company:** National Planning Corporation - **Location:** Topeka, KS, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Computer Networks, Data Integrity, Web Applications, Network Support - **Published:** August 5, 2026 - **Apply:** https://www.kansasworks.com/jobs/13631671 ## About the Role + High school diploma or equivalent. + Knowledge of Microsoft Excel and Outlook. + Experience working in web-based systems and across multiple systems. + Clear verbal and written communication skills. + Ability to work independently and as part of a team. + Ability to adapt to changing business priorities and environments. + Ability to make decisions using sound judgment. Preferred Qualifications: + Experience working in a production- and quality-driven environment. + Ability to build and maintain collaborative working relationships across business functions. + Demonstrated commitment to customer service, continuous improvement, feedback, personal growth, and embracing change. + Call center experience ## Description Do you enjoy building strong relationships, solving problems, and delivering exceptional service? As a Process Improvement Analyst III, you will support Guardian's network of providers by responding to external partners and internal associates with timely, accurate service and record maintenance. You will play an important role in supporting provider network stability, data integrity, and compliance by conducting outreach, updating provider records, and collaborating across departments to enhance the customer experience. You are A collaborative, customer-focused professional who can adapt to changing business priorities while maintaining accuracy in a production- and quality-driven environment. You communicate clearly, exercise sound judgment, take ownership of your work, and represent Guardian professionally with providers, internal associates, and cross-functional partners., + Conduct outbound outreach to dental offices, primarily through phone calls and follow-up emails, to confirm demographic, practice, and directory information in support of state-specific requirements. + Update source systems and provider records to maintain data integrity and support compliance requirements based on outreach outcomes. + Review and update records, provide reports, and respond to inquiries from multiple email boxes within department turnaround timelines. + Assist with testing, troubleshooting, and resolving complex inquiries and escalated issues, including providing status updates to the Team Leader as needed. + Contribute to new and updated workflows that drive consistency, improve efficiency, and enhance the customer experience. ## Related Videos - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)