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# Helpdesk Analyst

- **Company:** NHS Management, LLC
- **Location:** Tuscaloosa, AL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Health Informatics, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, User Provisioning Software, Connectivity Problems, Peripherals, Laptops
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f97c90e0a565af71

## About the Role

* High school diploma or equivalent required; Associate's degree in IT or related field, or equivalent hands-on experience, preferred
 * 0-2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment a plus)
 * Working knowledge of Windows OS, Microsoft 365, and basic networking concepts (IP, DNS, VPN)
 * Strong troubleshooting instincts and the discipline to document your work
 * Clear, patient communication style - you can walk a non-technical user through a fix without making them feel dumb
 * Comfortable prioritizing multiple tickets across urgency levels in a fast-paced environment
 * A+ certification or similar (CompTIA, ITIL Foundations) a plus, not required
 * Ability to lift/move IT equipment (up to 40 lbs) and travel occasionally to facility locations if needed

## Description

We're looking for a Helpdesk Analyst I to serve as the first point of contact for technology issues across our corporate office and 42 facilities. You'll troubleshoot hardware, software, and connectivity issues, support end users by phone/email/ticketing system, and escalate complex issues to Tier 2/3 as needed. This is a great entry point into healthcare IT for someone who's naturally curious, methodical, and calm under pressure - clinical staff need their systems working now, and you'll be the person who makes that happen., * Serve as first-line support for incoming IT tickets, calls, and emails from corporate staff and facility-based users

 * Diagnose and resolve hardware, software, printer, and network connectivity issues (in person, remote, and via phone)
 * Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and staff transfers
 * Manage user account provisioning/deprovisioning (Active Directory, email, EHR/clinical systems access) following documented procedures
 * Document all work in the ticketing system with clear, accurate notes for tracking and knowledge-base purposes
 * Escalate unresolved or complex issues to Tier 2/3 support or appropriate vendor with complete diagnostic detail
 * Maintain and update IT asset inventory records
 * Follow HIPAA and company data-security policies in all support activities
 * Provide basic support for common software (Microsoft 365, EHR/clinical applications, timekeeping systems)
 * Participate in a rotating on-call/after-hours support schedule as needed, * Stable, growing, family-owned company with a clear mission: supporting the people who care for our residents


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