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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support & Migration - Remote US - **Company:** American Mortgage Consultants, Inc. - **Location:** Augusta, ME, United States - **Experience:** Experienced - **Salary:** $105,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Operational Systems - **Published:** August 5, 2026 - **Apply:** https://dejobs.org/x/x/CF133F0FEB414B96B2B260F752D6BA8B/job/ ## About the Role * Bachelor's degree or equivalent combination of education and experience. * Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent. * Strong leadership skills are essential, including the ability to motivate, inspire, and guide teams in collaboration with senior management. * Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully * Works cooperatively in group situations; works actively to resolve conflicts. * Displays strong customer service acumen and communication skills. * Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation. * Ability to work independently, follow instructions and respond to management direction. * Demonstrates accuracy and thoroughness. ## Description This role specializes in supporting technical implementation of our software including configuration, training, testing, and troubleshooting support. This role will fill a multitude of roles involving escalated client interaction, collaboration with manager to ensure continuity of work and oversight for the functional team, as well as interface with other collaborative departments as a lead product support representative within the designated SitusAMC operational structure., * Supports and drives the technical implementation of our software including configuration, training, and test support. * Supports and drives client adoption of our software offering after our clients have gone into production. * Executes operational and organizational strategy while improving morale and supporting client delivery relationships, in collaboration with manager. * Monitor, review, and proactively manage the performance of team members to ensure that they are meeting the expected quality and productivity standards established by SitusAMC, in collaboration with manager. * Work with other departments within designated SitusAMC operational structure to understand areas impacting capacity, quality and/or timelines and communicate those issue to management. * Collaborate with manager to identify and assign team member assignments based on training, availability, level, location, performance, etc. * Advise and collaborate with team members on product solution requirement gathering, planning, application configurations, client communication, issue prioritization, and delivery. * Provide coaching and guidance to managed team members, as delegated by manager. * Organize and facilitate team meetings. * Provide regular updates and communications to team, management, and others within operational structure, as requested. * Handle elevated situations and one-on-one conversation requests to address any concerns. * Work with team and management to discuss problems or obstacles and propose solutions. * Collaborate with Manager on process improvements to optimize team performance. * Participate in interviews, hiring, and training team members. * Build and sustain SitusAMC organizational culture. * Develops and evolves knowledge of our SitusAMC software as well as the industry and client usage/processes. * Exercises discretion and independent judgment with respect to matters of significance. * Other activities as may be assigned by your manager. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [AWS Migration within 3 months](https://www.wearedevelopers.com/videos/196-aws-migration-within-3-months) - [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)