> Markdown version of [/jobs/ext/2620301-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2620301-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** B.R.S. Inc. - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $67,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Acrobat, Apple IOS, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Networking Basics, Productivity Software, Azure Active Directory, Wi-Fi Technology, Enterprise Software Applications, Mobile Os, Office365, Tablet Computers, Microsoft InTune, Laptops, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c3b43efdcc92ff9 ## About the Role * 4-6 years of hands-on IT support experience in a help desk or technical support role. * Strong proficiency with Windows 10/11, system administration, and troubleshooting. * Experience with mobile device management (MDM) platforms and mobile OS support (iOS/Android). * Working knowledge of MS admin portal, Exchange admin portal, and identity management. * Familiarity with Office 365 suite and common enterprise applications (Adobe Pro). * Ability to diagnose and repair hardware issues involving laptops, desktops, printers, docking stations,monitors, and other peripherals. * Strong communication skills with the ability to explain technical issues to non-technical users. * Excellent problem-solving abilities and attention to detail. * Strong customer service mindset with the ability to manage multiple priorities while providing professional, timely support. Preferred Qualifications * Experience with ticketing systems (Jitbit). * Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting). * Exposure to security tools, Sentinel One endpoint protection, Beyond Trust, Threatlocker, andcompliance requirements. * Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus. * Familiarity with Microsoft Intune, Entra ID, Microsoft 365 administration, and modern endpoint management concepts. ## Description Bristol Bay Services is seeking an IT Support Specialist to join our team in Atlanta, GA supporting our family of companies across the nation. The IT Support Specialist provides advanced technical support to end users across the organization, ensuring reliable operation of Windows-based systems, mobile devices, and core business applications. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while supporting a fast-paced IT environment. What You'll Do: * Provide support for end users, including hardware, software, network, and account-related issues. * Troubleshoot and resolve problems across Windows laptop platforms, including updates, drivers,and system performance. * Manage user accounts, permissions, and access through MS Admin portal, Azure AD, and relatedidentity systems. * Support and administer mobile device management (MDM) solutions (e.g., Intune, Apple Manager) for smartphones, tablets, and corporate mobile assets. * Install, configure, and maintain standard applications, security tools, and productivity software. * Document issues, resolutions, and procedures within the ticketing system. * Assist with onboarding and offboarding processes, including device setup and account provisioning. * Collaborate with IT teams to escalate complex issues and support ongoing infrastructureimprovements. * Maintain compliance with security policies, patching requirements, and device managementstandards. * Support conference room technology, including Teams Rooms, displays, and audiovisual equipment. * Maintain inventory of IT equipment and ensure accurate asset tracking * Coordinate warranty repairs and vendor support for endpoint hardware. * Diagnosing and resolving printer connectivity, printing, and driver issues for local and network printers. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)