> Markdown version of [/jobs/ext/2621411-middle-school-technical-support-liaison](https://www.wearedevelopers.com/jobs/ext/2621411-middle-school-technical-support-liaison). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Middle School Technical Support Liaison - **Company:** Stride, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $37,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Student Information Systems, Virtual Learning Environments, Data Logging, Search Engines, Workday - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6898c196ae10342f ## About the Role This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school., * High School Diploma AND * Four (4) years of relevant work experience OR * Equivalent combination of education and experience, * Great organizational and time management skills * Strong written and verbal communication skills * Strong technology skills * Experience using search engines (internet) for research projects * Experience using a student information system and/or other type of database * Proficient in MS Excel, MSWord, and Outlook * Ability to clear required background check ## Description * Serve as the primary onboarding contact for all newly enrolled middle school students and families. * Welcome families to MGLVA and establish a positive first impression. * Ensure students successfully complete the onboarding process before beginning instruction. * Coordinate and facilitate orientation activities and first-day readiness. Technical Readiness * Assist families with: + Logging into school systems + Device setup and troubleshooting + Learning Coach and student account access + Navigation of the Online School (OLS) + Required software and technology resources * Identify and resolve technical barriers before they impact attendance or engagement. Family Education & Support * Educate families on: + Daily attendance expectations + Online school routines + Communication tools + Where to obtain ongoing support * Build confidence with families who are new to virtual learning. Student Engagement * Monitor participation during the first weeks of enrollment. * Conduct follow-up outreach when students have not yet engaged. * Connect families with appropriate Student Support staff when additional interventions are needed. Collaboration Work closely with: * Student Support Advisors * Attendance Team * Student Resource Coordinators (SRCs) * School Leadership * Teachers * Enrollment and Registration teams to ensure a seamless transition from enrollment to active participation. Documentation * Maintain accurate documentation of onboarding contacts and support provided. * Record communication and onboarding milestones in appropriate school systems. * Track onboarding completion and identify trends or recurring barriers., The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Transforming Education: A Journey from interactive Markdown to Remote-Labs](https://www.wearedevelopers.com/videos/941-transforming-education-a-journey-from-interactive-markdown-to-remote-labs) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)