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# Manager, Workplace Technology

- **Company:** Torani
- **Location:** San Leandro, CA, United States
- **Experience:** Expert
- **Salary:** $171,866.0 - $190,962.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Collaborative Software, Cyber Security, Identity and Access Management, IT Management, Azure Active Directory, Okta, Microsoft InTune, Deployment Automation
- **Published:** August 4, 2026
- **Apply:** https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=4028f88b2456f3b601247ccb93d40fa2&id=8a7883a89f8b945d019fd26993ea5f84&source=&lang=en

## About the Role

* 5+ years of experience in IT management, workplace technology, or end-user support environments, with at least 5 years of people leadership experience
 * ITILv4 certification or equivalent practical experience preferred
 * Experience managing managed service providers and external vendors
 * Strong hands-on knowledge of Microsoft 365, Autopilot, Intune, and identity platforms such as Okta or Entra ID / Azure AD
 * Strong understanding of ITSM principles and experience improving service management workflows and tooling
 * Experience implementing or improving enterprise service desk platforms and support processes
 * Familiarity with endpoint management, endpoint security, and workplace technology lifecycle management
 * Clear, confident communication skills with the ability to translate technical concepts for non-technical audiences

## Description

* Workplace Technology & Platform Steward: Working closely with the Director of Infrastructure & Cybersecurity, you helped guide the evolution of core workplace technologies, including Microsoft 365, endpoint management, collaboration tools, and identity platforms, ensuring they remained secure, reliable, scalable, and intuitive for team members. Through thoughtful prioritization, coaching, and hands-on partnership with the team, you improved device lifecycle management, strengthened endpoint consistency, and reduced friction in the team member experience. New tools and capabilities were introduced with strong operational discipline, clear support expectations, clear prioritization, and long-term maintenance in mind.
 * Operational Excellence & ITSM Driver: You've elevated Workplace Technology support into a proactive, systems-minded function that helps the business run more smoothly every day. By partnering closely with Helpdesk Engineers, managed service providers, and IT peers, you strengthened incident, request, problem, and change management practices in ways that improved consistency without adding unnecessary complexity. Over time, the team became more skilled at spotting trends, surfacing recurring pain points, and turning day-to-day support interactions into opportunities to improve the broader team member experience. Your focus on clear service metrics, strong documentation habits, and regular feedback loops helped build a culture that values knowledge-sharing, continuous improvement, and thoughtful support that keeps getting better over time.
 * MSP & Cross-Functional Partnership Leader: You've built a culture of connected seamless support across Workplace Technology. By fostering strong collaboration between Helpdesk Engineers, managed service providers, IT teams, Facilities, and business partners, you help ensure team members receive efficient and consistent support. Your focus on clear communication, thoughtful escalation practices, and shared accountability strengthens partnerships and keeps the Torani team member experience at the center of every decision.
 * People Leadership & Capability Builder: Your leadership brought clarity, confidence, and strong ownership to the IT service team. Through coaching, feedback, and hands-on support, you continue to strengthen the team's technical skills, problem-solving, and customer service mindset. You fostered a culture of accountability, curiosity, collaboration, and service excellence, helping the team work proactively and effectively while supporting the evolving needs of the business.
 * You Make Space for Fun: You helped create a team environment where people enjoy working together, feel appreciated, and find joy in the day-to-day.


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