> Markdown version of [/jobs/ext/2621538-it-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2621538-it-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician II - **Company:** Jabil Circuit, Inc. - **Location:** Devens, MA, United States - **Experience:** Experienced - **Salary:** $54,704.0 - $98,509.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, VoIP, Microsoft Outlook, Configuration Management Databases, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Microsoft PowerPoint, Remote Service Software, TCP/IP, Wireless Networks, Office365, Tablet Computers, Peripherals, Microsoft Onedrive, Information Technology, Laptops, Servicenow, User Accounts - **Published:** August 18, 2026 - **Apply:** https://jabil.wd5.myworkdayjobs.com/Jabil_Careers/job/Devens-MA/IT-Support-Technician-II_J2461377 ## About the Role * 2-4 years of relevant IT support experience or an equivalent combination of education, training, certifications, and experience. * Strong desktop and end-user troubleshooting skills. * Working knowledge of Windows operating systems, Microsoft Active Directory, and Microsoft 365. * Working knowledge of LAN/WAN concepts, TCP/IP, DNS, DHCP, wired networking, and wireless networking. * Experience supporting desktops, laptops, printers, mobile devices, peripherals, and network-connected equipment. * Experience with ServiceNow and CMDB preferred. * Experience with VoIP, conference room technology, printers, and scanners preferred. * Experience supporting a manufacturing environment preferred. * CompTIA A+, Network+, Microsoft, or similar technical certification preferred. * Strong customer service and communication skills. * Ability to work independently, prioritize multiple issues, and drive problems through resolution. * Ability to travel between supported locations as needed. * Ability to participate in an after-hours on-call rotation. * Ability to lift and carry up to 25 pounds regularly, with occasional lifting up to 50 pounds., BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. ## Description * Provide on-site IT support for the Clinton and Devens, Massachusetts locations. * Participate in the on-call rotation and respond to critical issues during and outside normal business hours. * Independently troubleshoot and resolve moderately complex to advanced desktop, laptop, software, operating system, network, printer, and end-user issues. * Install, configure, troubleshoot, upgrade, and maintain desktops, laptops, tablets, printers, mobile devices, and other IT equipment. * Support end users in person, by phone, and through remote support tools. * Serve as an escalation point for technical issues that cannot be resolved through first-level support. * Troubleshoot wired and wireless network connectivity, TCP/IP, DNS, DHCP, and network-connected devices. * Support Microsoft Active Directory, including user accounts, computers, permissions, and group membership. * Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint. * Create, update, and manage incidents and service requests within ServiceNow while meeting established service-level expectations. * Maintain accurate IT asset and configuration information within ServiceNow and CMDB. * Assist with deployment, installation, relocation, and replacement of IT and network equipment. * Support conference rooms, audio/video equipment, VoIP phones, printers, scanners, and other site technology. * Assist with site IT projects, infrastructure upgrades, equipment refreshes, and deployments. * Work with internal IT teams and vendors to troubleshoot and resolve technical issues. * Identify recurring issues and recommend improvements or permanent solutions. * Create and maintain knowledge base articles and technical documentation. * Provide technical guidance and assistance to less experienced support technicians when needed. * Follow all company Safety, Quality, Security, and IT policies and procedures. * Perform other duties as assigned. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)