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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure Engineer - RMA & Hardware Diagnostics - **Company:** Allied Llc - **Location:** Chesterfield, MO, United States - **Experience:** Expert - **Salary:** $115,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Intelligent Platform Management Interface, BIOS, Data Centers, Microprocessors, Firmware, Monitoring of Systems, Linux Commands, Log Analysis, Networking Basics, Operational Databases, PCI Express, Remote Infrastructure Management, Subsystems, Graphics Processing Unit (GPU), Mttr, Hardware Testing, Reliability of Systems, Data Center Networking, Information Technology - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=266bc50ce1286290 ## About the Role * 5+ years of hands-on experience working with enterprise server hardware in a production data center environment * Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems * Strong experience performing firmware and BIOS/BMC diagnostics and upgrades * Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics * Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent * Proven experience managing hardware RMA processes and working directly with OEM vendors * Ability to conduct structured root cause analysis and document technical findings clearly * Familiarity with hardware monitoring systems and failure trend analysis * Strong ownership mindset and ability to operate independently in mission-critical environments * High proficiency in spoken and written English It will be an added bonus if you have: * Experience performing board-level diagnostics and component-level repair (SMD rework) * Familiarity with data center networking equipment and basic network troubleshooting * Experience supporting GPU-dense or high-performance compute environments * Valid driver's license, * Total years of experience working with enterprise server hardware in a production data center environment * Advanced Linux command-line * Experience managing hardware RMA processes ## Description We are seeking an IT Infrastructure Engineer - RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability. You will be responsible for deep diagnostics across enterprise server platforms, performing structured root cause analysis, validating failed components, and managing end-to-end warranty replacement processes with OEM vendors. This is a hands-on technical role with direct impact on hardware reliability, SLA performance, and operational scalability. You will work on-site in one of our data centers, collaborating closely with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures and improve overall hardware quality across the fleet. Your responsibilities will include: * Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components * Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling * Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents * Conduct structured root cause analysis and document findings to prevent repeat failures * Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution * Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action * Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability * Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures * Validate replacement components prior to redeployment into production environments * Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes * Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing ## Related Videos - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)