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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Salas O'brien - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** AutoCAD, Active Directory, Android Software Development, Apple IOS, Autodesk Revit, VoIP, Hyper-V, Issue Tracking Systems, Internet Protocol, Virtual Private Networks (VPN), Lightweight Directory Access Protocols (LDAP), Microsoft Office, Network Service, Citrix Systems, Power BI, Microsoft SharePoint, Software Engineering, Virtualization Technology, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Computer Equipment, Information Technology, Vmware - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7178b0819fb37450 ## About the Role * Educational Background: Associate's degree and/or bachelor's degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related) * Experience: 3-5 years of direct IT-related work experience Technical Skills: Required * Experience with computer hardware, software and printer support * Experience with Microsoft Office 365 service and administration * Experience with Microsoft client and server OS' environments * Experience with Manage Engine ServiceDesk or other ticketing systems * Mobile device troubleshooting skills (Apple IOS and Google Android) * Experience with asset management and license tracking methodologies * Experience with Microsoft Active Directory (LDAP) and Group Policy concepts * IP network troubleshooting skills Preferred * Experience with Microsoft SharePoint, Power Bi a plus * Knowledge of engineering application support such as AutoCAD, Revit etc. * Experience with Microsoft File Services (e.g. DFS, replication, security & permissions) * Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix) Adaptability: Flexibility and willingness to work on various projects and tasks, embracing new challenges with enthusiasm. Initiative: Demonstrated ability to work independently and take initiative to drive projects forward., Preferred * 3 - 5 years: 3-5 years of direct IT-related work experience, Preferred * Associates or better in Information Technology or related field ## Description The IT Support Specialist serves to support the organization by providing onsite and remote employee technical support. General Duties: * Support employee workstations, applications, network services, software, printers, Wi-Fi, etc. * Provide employee training on new technologies and enterprise services * Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system * Maintain documentation and knowledge base articles for employee use as well as internal IT processes * Manage and provision new employee workstations, smartphones and other end user computing devices * Document existing and new IT systems, services and processes * Manage and work with local IT vendors * Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc * Provide support and technical services for various company servers and 3rd party services * Participate in planning and rolling out of new enterprise-wide company software and services * Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.) * Make recommendations for improving existing systems and processes * Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry * Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [You’re a great coder? 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