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# Desktop Support IV

- **Company:** TEKSYSTEMS INC.
- **Location:** Madison, WI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, Learning Management Systems, System Center Configuration Manager, Patch Management, Gsuite
- **Published:** August 19, 2026
- **Apply:** https://www.juju.com/job/00000000gnuq37

## About the Role

Top Required Skills & Years of Experience:

 * Tier 3 support and maintenance of workstation software and hardware (5 years or more required)

 * Support and maintenance of Operating Systems for user workstations (5 years or more required)

 * Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

 * Incident and Service Request Management (5 years or more REQUIRED)

 * Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

 * Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

 * Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

 * Patch Management

 * Imaging experience using management tool (SCCM, Ivanti, etc.)

 * Learning management system (LMS) support experience

 * Google Workspace experience

 * Microsoft's Group Policy Object (GPO) experience

Additional Skills & Qualifications

Nice to Have Skills:

 * Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

 * Patch Management

 * Imaging experience using management tool (SCCM, Ivanti, etc.)

 * Learning management system (LMS) support experience

 * Google Workspace experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin.

The main activities for this role are as follows:

 * Tier 3 support and maintenance of workstation software and hardware

 * Support and maintenance of Operating Systems for user workstations

 * Peripheral device support (printers/scanner/etc) and maintenance

 * Incident and Service Request Management

 * Technical assistance on projects as assigned by Desktop Support Supervisor


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