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# Technical Support Representative

- **Company:** Tanisha Systems Inc
- **Location:** Baton Rouge, LA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Bug Management, Cloud Computing, Data Security, Machine Learning, Google Cloud
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/0627a599-3c65-4408-b9e8-b56e14c95cf4

## About the Role

* 1-3 years of relevant experience.
 * Must be physically located within the continental U.S. while accessing client systems/data.
 * Must already hold at least one advanced Google Cloud Platform certification:
 + Google Professional Machine Learning Engineer
 + Google Professional Cloud Architect
 + Google Professional Data Engineer
 * Must obtain Google ACE certification within 5 weeks of onboarding, before nesting/live queues.
 * Must be willing to accept the contract-to-hire employment offer.
 * Must be willing to relocate and work at least 4 days per week onsite on a 24x7 shift rotation.

## Description

The Technical Support Representative will provide specialized technical support for the Google Cloud AI/ML portfolio and associated high-priority technical domains. The role focuses on diagnosing and resolving complex cloud technical issues, handling critical customer cases, supporting frontline teams, and improving overall product reliability., * Provide advanced technical support, including diagnostic troubleshooting, case resolution, and tracking of complex Cloud technical customer support queries.

 * Serve as a primary escalation point for high-priority (P1) cases, providing rapid diagnostic intervention and resolution.
 * Handle technical consultations and provide upskilling/support to frontline teams to reduce escalations and recurring technical issues.
 * Work through operational backlogs, manage bug fixes, and drive resolutions to improve overall product reliability.
 * Provide technical engineering support for regulated workloads, ensuring adherence to personnel certification, data security, and government compliance requirements.


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