> Markdown version of [/jobs/ext/2622931-it-client-support-specialist](https://www.wearedevelopers.com/jobs/ext/2622931-it-client-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Client Support Specialist

- **Company:** Collabera
- **Location:** Chandler, AZ, United States
- **Experience:** Expert
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Application Programming Interfaces (APIs), Data Deduplication, Identity and Access Management, LiveChat, Microsoft Software, Systems Integration, Enterprise Software Applications, HR Software
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/411366fa-2a88-4cc1-ac57-12e7fc278160

## About the Role

* 8+ years of experience in Identity & Access Management (IAM)
 * Strong hands-on experience with PingIDM and/or ForgeRock IDM implementations
 * Expertise in identity lifecycle management, provisioning, and reconciliation processes
 * Experience integrating IAM platforms with Active Directory, HR systems, APIs, and enterprise applications
 * Strong understanding of identity data modeling, identity fusion, and deduplication strategies
 * Ability to troubleshoot and support enterprise IAM implementations in complex environments
 * Excellent communication and stakeholder management skills
 * Experience working in large-scale enterprise or financial services environments is a plus
 * Relevant IAM certifications are preferred

## Description

We are hiring an IT Client Support Specialist to join a fast-paced technology support team on a contract basis. This is an excellent opportunity for a customer-focused professional who is interested in expanding their technical skills and building a career in IT.

The successful candidate will provide first-line technology support to internal users through phone and live chat. You will troubleshoot basic MS applications and proprietary systems, manage multiple support interactions simultaneously, and ensure incidents are accurately documented and escalated when first-line resolution cannot be achieved. Comprehensive technical training will be provided, along with ongoing support from peers and subject matter experts., * Design and define enterprise identity architecture using PingIDM

 * Build and manage identity lifecycle workflows including provisioning, updates, and deprovisioning
 * Integrate identity data from HR systems, Active Directory, applications, and APIs
 * Develop identity reconciliation and golden record strategies across multiple data sources
 * Guide implementation teams on PingIDM configurations, workflows, and integrations
 * Troubleshoot complex identity and access management issues across enterprise platforms
 * Collaborate with security, infrastructure, HR, and application teams to align IAM solutions with business needs
 * Ensure IAM solutions are scalable, secure, and aligned with long-term enterprise strategy
 * Provide technical leadership and best practices for identity governance and data consistency initiatives


## Related Videos

- [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around)
- [Delegating the chores of authenticating users to Keycloak](https://www.wearedevelopers.com/videos/1558-delegating-the-chores-of-authenticating-users-to-keycloak)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)