> Markdown version of [/jobs/ext/2622995-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2622995-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** KSN Technologies, Inc. - **Location:** Bridgeville, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Issue Tracking Systems, System Center Configuration Manager, TCP/IP, Wide Area Networks, Remote Desktop Protocol (RDP), Peripherals, Microsoft InTune, Computer Equipment, Laptops - **Published:** August 25, 2026 - **Apply:** https://www.dice.com/job-detail/3f699f88-ab42-43fc-ba40-27a24519f187 ## About the Role The ability to assemble and support a microcomputer system and multifunction printers. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, InTune and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will be providing IT support assistance within the District 11 coverage area., Required: Valid Driver's License Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment Required: 3+ years experience installing and supporting laptops/docking stations Required: 3+ years experience installing and supporting multifunction print devices Required: 3+ years experience with Remedy or similar ticketing system ## Description ***Start date for this position is as soon as possible.*** ***This position is 80% onsite & 20% remote. The individual in this position will pick up their commonwealth-issued equipment from the District 11 Office (45 Thoms Run Road, Bridgeville, PA 15017) and badging could very well be done during the first week too. The work schedule will be discussed during the interview.***, Candidate will be a member of the District 11 IT Support Team located in Bridgeville. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 11. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required., Monitor incident queues for issues and take ownership and assist customers as required -Keep all support tickets up to date and well documented -As required, provided documentation on issue resolution for other teams -Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)