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# Desktop and Cloud Services Tech Support

- **Company:** Integrilogic Corporation
- **Location:** Tucson, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Issue Tracking Systems, Networking Hardware, Microsoft Office, Windows Servers, Cloud Services, Software Engineering, Windows Desktop, Sonicwall, Cisco
- **Published:** August 6, 2026
- **Apply:** https://www.wayup.com/i-j-Desktop-and-Cloud-Services-Tech-Support-InTegriLogic-Corp-135325870757670/

## About the Role

· A history of providing phenomenal service to customers
· Passion for learning new technology
· Ability to communicate effectively with both technical and non-technical customers
· Self-driven with high levels of personal responsibility
· Ability to keep cool and collected when dealing with critical issues
· High sense of urgency
· Attention to detail
· Professional and Polite
· Outstanding problem solving and critical thinking skills
· Excellent interpersonal, written, and oral communication skills
· Type at least 30 to 40 words per minute
· 2+ years' experience configuring and repairing Microsoft Windows-based computers including:
o Windows Desktop Operating Systems from Windows 7 to most current version
o Windows Server Operating Systems from Windows Server 2008 to most current version
o Office versions from Office 2010 to most current version
o Basic experience with Microsoft Active Directory Users & Computers
Additional desired qualifications:
· A+ Technical Certification or equivalent experience required
· Experience with ConnectWise suite of management tools
· Networking equipment configuration from such vendors as Cisco, SonicWall, and Ruckus

## Description

· Provide remote and on-site technical support for our clients
· Watch for and identify things that can be improved for our clients through training, hardware, or software
· Provide user account support in Microsoft Active Directory
· Configure, service, and repair Windows-based computers
· Configure networking, hardware, and software
· Troubleshoot and resolve networking, hardware, and software issues
· Printer troubleshooting and configuration
· Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
· Maintain IT-related asset inventory for clients
· Serving as primary contact for 3rd party vendors
· Maintain high level of customer satisfaction
· Adhere to quality standards set by company
· Represent company in a professional and ethical manner


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