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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** White Marsh, MD, United States
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Batch Files, Windows Servers, Network Service, Windows PowerShell, Software Engineering, Software Systems, Scripting, Information Technology
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/307d9fb0-7394-4721-9ee7-7939de4f348c

## About the Role

Bachelor's degree in Information Technology or related field.
Experience with scripting such as batch files and PowerShell.
Experience with Windows 10 and server 2012.

## Description

Provide internal clients with first-level IT support company-wide via telephone or email.
Create tickets and document all activities in helpdesk ticketing systems.
Troubleshoot and resolve hardware, software, applications, network, user access, or related issues.
Escalate complex problems or unresolved issues to next level of support.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Address client questions using available information resources.
Configure and install hardware, software and applications.
Provide evening and weekend support (off-hours support) as assigned on a rotating basis.
Bilingual fluency within English and Spanish is a big plus


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