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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Infra Ops - IT Engineer - **Company:** The Hartford - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $116,800.0 - $175,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Cloud Computing, Monitoring of Systems, Reliability Engineering, Prompt Engineering, Splunk, Dynatrace - **Published:** August 16, 2026 - **Apply:** https://dejobs.org/x/x/EDC7BA69AC944C06A5276FEDB83AB404/job/ ## About the Role * 8+years' experience in monitoring and observability tools such as Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, or similar. * Experience in AI-driven data analysis and problem solving. * AI tool proficiency including prompt engineering and Interrogation skills * Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation. * Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement. * Strong analytical thinking and operational judgment. * Ability to work under pressure during high-impact events. Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position. ## Description We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The Sr. Infra Ops - IT Engineer is responsible for leveraging agentic AI to quickly identify, assess, and resolve critical service issues and major incidents, ensuring swift detection and response. The successful candidate will demonstrate engineering-level technical depth in AI, cloud computing concepts, and infrastructure platforms, partnering with cross-functional teams for service restoration and continuously improving the event management process. This position is critical in enhancing enterprise resilience and implementing proactive AI-driven operations within the Technology Command Center. This role will have a Hybrid work schedule, with the expectation of working in an office (Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday)., * Manage technical and executive communication for major incidents. * Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise. * Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams. * Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and escalate events. * Maintain situational awareness during active events; document event patterns and operational observations. * Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities. * Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness. Partnership & Work Expectations * Collaborate with infrastructure, application, reliability engineering, service desk, and vendor teams to ensure effective event response and service restoration. * Support continuous improvement by identifying recurring alert issues, documenting operational insights, and recommending enhancements to monitoring, runbooks, and automation. Schedule & Role Expectations * May require shift coverage, off-hours support, and escalation activities aligned to a 24x7 operational model and follow-the-sun support structure. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [It's Not Vibe Coding If You Know What You're Doing](https://www.wearedevelopers.com/videos/100119-it-s-not-vibe-coding-if-you-know-what-you-re-doing) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)