> Markdown version of [/jobs/ext/2624073-it-service-management-analyst-i-wuit](https://www.wearedevelopers.com/jobs/ext/2624073-it-service-management-analyst-i-wuit). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Management Analyst I - WUIT - **Company:** Inc Washington - **Location:** St. Louis, MO, United States - **Experience:** Experienced - **Salary:** $75,200.0 - $128,800.0 - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Configuration Management, Control Objectives for Information and Related Technology (COBIT), Databases, Information Technology Audit, Knowledge Management, Microsoft Dynamics, User Environment Management, Sysadmin, Servicenow - **Published:** August 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1093cbf8884171fe ## About the Role Bachelor's degree or combination of education and/or experience may substitute for minimum education. Certifications /Professional Licenses : No specific certification/professional license is required for this position. Work Experience: Relevant Experience (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position., * Relevant experience includes IT Service Management work including incident, problem, asset, change, configuration, knowledge and/or service level management; demonstrated technical and/or business expertise; experience supporting IT service teams with effective utilization of ITSM tools and processes., No additional education unless stated elsewhere in the job posting. Certifications /Professional Licenses : COBIT Certified - Information Systems Audit and Control Association (ISACA), ISO 2000 - International Organization for Standardization (ISO), ITIL Foundations - Axelos Global Best Practice, Lean Six Sigma - American Society for Quality (ASQ), Project Management Professional (PMP) - Project Management Institute (PMI) Work Experience: Itil/Itsm Best Practices (3 Years), Supporting Itsm Processes (3 Years), Technical Knowledge Of Server, Application, Database, Network And Storage Systems To Associate System Attributes Into Servicenow Platform (3 Years), Servicenow Or Similar Platform And Discovery Tools (3 Years), Design, Development, And Implementation Of Automated Processes For Servicenow Or It Service Management (Itsm) Suite (3 Years) Skills: Adaptability, Communication, Customer Needs Assessments, Customer Service, IT Service Management (ITSM), Learning Quickly, Metrics Development, Metrics Reporting, Oral Communications, Organizing, Prioritization, Process Improvements, Professional Etiquette, Stress Management, Tactfulness, Team Collaboration, Team Dynamics, Teamwork, Working Independently, Written Communication ## Description The End User Experience & Service Management team is dedicated to supporting a culture of strategic alignment, service excellence, and operational efficiency. Under direct supervision of EUX & Service Management leadership, the ITSM Analyst supports the development, maintenance and monitoring of one or more ITSM Practice frameworks. This team member collaborates with and supports multiple IT teams in their adoption and effective utilization of one or more ITSM frameworks, including all associated policies and standard operating procedures. The ITSM Analyst will also develop and maintain metrics and detailed reports and dashboards to support and drive campus-wide adoption of frameworks, policies and procedures. For this role, the scope of IT Service Management may include one or more of the following ITSM Practices: Asset, Change and Configuration Management and CMDB; Incident, Service Request and Problem Management; Knowledge Management; Service Level and Service Catalog Management; Capacity, Availability, Monitoring, Event and Service Continuity Management., For assigned ITSM Practices - Frameworks, Policies and Procedures * Analyzes utilization of existing IT Service Management processes and tools collaboratively. * Leverages ITILv4 and other best-practice frameworks, develops ITSM Practice Frameworks including related Policies and Procedures. * Develops organization-wide and unit-level Standard Operating Procedures (SOP) related to the implementation and operation of assigned ITSM Practice Frameworks. * Participates in ITSM related projects/programs related to assigned ITSM Practices; supports assigned Project/Program Managers. * Researches ITILv4 and other best practice frameworks.Supports ServiceNow/ITSM System Admin team to implement specific system updates to support Framework automation and workflows. For assigned ITSM Practices - ITSM Practice Operations * Performs the day-to-day monitoring and oversight of specific ITSM processes (for example, reviewing change requests and change plans).Schedules and facilitates standard review meetings and advisory meetings. For assigned ITSM Practices - Metrics, Reports and Dashboards * Determines appropriate metrics to monitor and measure effective utilization and ongoing maturation of assigned ITSM Practice Frameworks collaboratively.Utilizes ServiceNow and other ITSM system data to develop and publish reports and dashboards effectively. For assigned ITSM Practices - Organizational Change Management & Documentation * Partners with Organizational Change Management team to identify change impacts and design communications and training that drive adoption. * Creates and maintains technical and process documentation of assigned policies and SOPs.Serves as an advocate for ITSM Practice Frameworks and a culture of continuous service improvement. For assigned ITSM Practices - Continuous Service Improvement * Performs post-implementation reviews and validates the results against the specific practice framework and associated SOPs. * Supports ITSM Leadership and Internal Audit in the formal audit of one or more ITSM Practices. * Utilizes ServiceNow and other ITSM system data to analyze and recommend process improvement opportunities effectively.Creates and/or supports the creation of timely Knowledge Management articles to support process improvement and customer service excellence. Performs other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)