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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support-Level1 - **Company:** Infoyogi LLC - **Location:** San Jose, CA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Command-Line Interface, Cyber Security, Computer Networks, Linux, Domain Name System (DNS), Windows PowerShell, Information Technology - **Published:** August 24, 2026 - **Apply:** https://www.dice.com/job-detail/e9740e88-49d8-4a94-a237-ee8433200682 ## About the Role § Proficiency with the Windows operating system. § Basic understanding of Windows troubleshooting. § Android/iOS familiarity. § Customer-oriented mindset. § Ability to take clear notes to capture problems correctly. § A general understanding of MacOS and Linux would be helpful but is not required WHAT WOULD SET YOU APART: § PowerShell or command line (CLI) familiarity. § CompTIA A+ certification. § Familiarity with networking concepts (DNS, LAN, WAN) WHO WE'RE LOOKING FOR: § Someone who can comfortably navigate a PC to perform basic troubleshooting. § People who can patiently take the time to understand an issue in order to properly document it. § Candidates who have an interest in technology and who work well in a customer-facing role. § Good communication skills, both verbal and written, for assisting users and documenting issues. § Ability to work in a team and learn from others. § Patience and a customer-focused attitude to help non-technical users. § Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required § 0-2 years of experience. ## Description THE ROLE: Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting WHAT YOU'LL BE DOING: § Providing first level triage and technical support to employees through tickets and in-person at the support desk. § Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation. § Assisting the IT team with system provisioning and device refresh/replacements. § Documentation writing. § Physical and Virtual asset stockroom maintenance. § Supporting IT project goals. § Helping to set up devices and accessories. § Communicating status updates with internal clients. § Ensuring that requests are being prioritized and closed in a timely manner. § Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support. § Learning and adhering to company policies and procedures regarding IT security and data privacy. § Engage in knowledge-sharing sessions and training to enhance technical skills. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [First Steps For Getting Into Tech](https://www.wearedevelopers.com/magazine/95-first-steps-for-getting-into-tech) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)