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# Desktop Support Engineer (Dispatch /Part-Time) - Austin - ,TX

- **Company:** Axiom
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Network Service, Proprietary Software, Virtual Machines, Information Technology
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88f66b2b89f2e7a3

## About the Role

* Minimum of 3 years of field support experience, preferably in a branch environment
 * Experience supporting financial services clients is highly desirable
 * Bachelor's degree or equivalent practical experience
(3 years of progressive experience may be considered equivalent to 1 year of education)

 * Strong troubleshooting skills with the ability to manage multiple tasks under pressure
 * Familiarity with Microsoft Office Suite and general enterprise IT tools
 * Excellent communication and interpersonal skills
 * Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
 * Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

## Description

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery., Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role) based in the Austin area - Texas,USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.
You'll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams., * Deliver on-site and remote support for hardware, software, and infrastructure at branch locations

 * Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
 * Support and maintain in-house and third-party software, including market data applications
 * Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
 * Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
 * Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
 * Participate in after-hours and weekend on-call rotation
 * Stay updated on new technologies and internal tools


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