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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Lenexa, KS, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Inventory Management Software, Software Deployment, User Environment Management, Peripherals, Information Technology, Laptops, Servicenow
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4567bb47b301eb8

## About the Role

* 2+ years of desktop or end-user support experience in an enterprise environment
 * Strong experience supporting Windows OS and macOS
 * Proven ability to troubleshoot hardware, software, and connectivity issues
 * Experience with user profile management and device imaging
 * Familiarity with ticketing systems such as ServiceNow
 * Strong communication skills and a customer-first mindset
 * Ability to manage multiple priorities in a fast-paced environment

Nice to Have:

 * CompTIA A+ or equivalent certification
 * Experience supporting device lifecycle management programs
 * Exposure to asset tracking and inventory tools
 * Basic understanding of networking and security concepts

## Description

We're hiring a hands-on Desktop Support Technician to provide onsite IT support in a fast-paced enterprise environment in Lenexa, KS. This is a long-term contract opportunity for someone who thrives on resolving end-user issues, supporting both Windows and macOS environments, and delivering a high-quality customer experience.

You'll serve as a primary point of contact for technical support, handling hardware, software, and device lifecycle needs while keeping day-to-day operations running smoothly.

What You'll Be Doing:

 * Provide onsite support for desktops, laptops, and peripherals across hardware and software
 * Troubleshoot Windows 10/11 and macOS issues, including performance, updates, and configurations
 * Deliver strong Mac support across OS and applications, this is a key component of the role
 * Handle password resets, user access requests, and system updates
 * Diagnose and repair hardware issues including drives, displays, and accessories
 * Troubleshoot wireless and basic network connectivity issues
 * Manage and restore user profiles, including application setup and configuration
 * Install and support wireless certificates on workstations and mobile devices
 * Distribute and support peripherals such as keyboards, mice, webcams, and adapters
 * Manage loaner devices including tracking, imaging, repair, and redeployment
 * Act as a centralized pickup and drop-off point for end-user devices
 * Support incident remediation following system updates or deployments
 * Fulfill service requests in alignment with SLA expectations
 * Assist with software installations and user environment configurations
 * Collaborate with internal teams to resolve escalations and maintain service continuity
 * Maintain accurate ticketing, documentation, and asset tracking
 * Provide light coordination support for IT projects and reporting


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