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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Automotive Diagnostic Software Support Specialist - **Company:** HCL Technologies - **Location:** Farmington, MI, United States - **Salary:** $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Software Engineering, Diagnostic Tools, Software Modules, Automotive Software - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df4285580ba8a551 ## About the Role · Passionate about the auto industry and problem solving · Ready to transition from hand-on roles (garage, shop, parts counter) into a professional office environment. · Eager to expand knowledge of OEM software, vehicle systems, and network communications · Motivated to build a tong-tern career with a Fortune 500 company · Enjoy solving complex automotive software diagnostics and repairs, · Basic automotive diagnostic and troubleshooting experience. · Proficiency with Microsoft Office applications and Intermediate typing skills (~25 WPM). · Ability to multitask in a fast-paced digital environment. · Strong attention to detail in capturing case information. · Critical thinking skills to analyze customer issues and apply SOP's and process guidelines. · Customer service experience with a focus on delivering high-quality support. · Clear communication skills. o The ability to communicate clearly when working with customers. · Good writing with the ability to convey nuance. Usage of complete sentences and proper grammar. · High school diploma or equivalent. Preferred · A love of cars · Previous automotive diagnostic experience · One or more years of customer support and/or contact support center experience Competencies · Strong analytical and problem-solving skills · Ability to interpret repair and wiring diagrams · Strong Verbal and Written Skills · Strong usage of English Language · Adaptability in a dynamic environment · Positive, team-oriented mindset · Time management and organizational skills · Goal-oriented focus · Continuous learning mindset ## Description As a part of the Automotive Diagnostic Support team, you will provide direct support to original equipment manufacturer (OEM) automotive dealership technicians from our office in Farmington Hills, MI. You will assist in diagnosing software issues related to vehicle modules and systems. You will supplement the escalation process through the OEM's technical assistance center. You will also: · Provide initial response to the dealers, acknowledging the issue · Leverage OEM remote diagnostic tools and processes, including workflows, repair manuals, and knowledge articles · Provide a solution to the dealers and technicians over the phone and through a proprietary ticketing portal · Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the technicians · Coordinate with our cross functional teams on repair guidance. Seek support from and liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air) and other Client Customer Service Departments. · Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets · Respond and act in a timely professional manner any escalations received What We're Looking ForRequired · Able to work a 40-hour work week (8-hour shifts) onsite in our Farmington Hills office within our hours of operation: o Monday: Friday, 8:30 AM - 8:00 PM ET o Saturday: 8:30 AM - 5:00 PM ET o Shifts will be assigned within these hours (may include rotating schedules and Saturdays) ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [20 Years of Domain-Driven Design: What I’ve Learned About DDD](https://www.wearedevelopers.com/videos/1571-20-years-of-domain-driven-design-what-i-ve-learned-about-ddd) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [WeAreDevelopers LIVE – Keeping Up with Styles, Data & More](https://www.wearedevelopers.com/videos/1803-wearedevelopers-live-keeping-up-with-styles-data-more) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)