> Markdown version of [/jobs/ext/2624808-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/2624808-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Representative

- **Company:** Kwasny Company
- **Location:** Carrollton, TX, United States
- **Salary:** $39,520.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Databases, Home Automation, Issue Tracking Systems
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cdca69114c2b5cc4

## About the Role

* Strong problem-solving skills and technical acumen.
 * Excellent verbal and written communication skills.
 * Previous experience in a technical support role is a plus.
 * Knowledge of home automation systems and technology preferred.
 * Ability to work effectively within a team as well as independently.
 * Customer-focused with a passion for delivering quality service.

Educational and Experience Requirements

 * High school diploma or GED required; additional technical certifications are advantageous.
 * Minimum of 1-year experience in a similar support role is preferred.
 * Familiarity with CRM software and ticketing systems is beneficial.

## Description

* Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.
 * Respond to customer inquiries via phone, and email in a timely and courteous manner.
 * Maintain accurate records of customer interactions and technical issues in our database.
 * Collaborate with internal teams to identify solutions and escalate complex issues when necessary.
 * Stay current with new products and technologies to better assist customers.
 * Conduct remote troubleshooting and follow up to ensure resolution of issues.
 * Participate in training and development programs to enhance technical knowledge.


## Related Videos

- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Edge Orchestration for the Physical World: Connecting Cameras, Sensors, and Devices with MQTT](https://www.wearedevelopers.com/videos/100081-edge-orchestration-for-the-physical-world-connecting-cameras-sensors-and-devices-with-mqtt)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)