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# Product Support Engineer

- **Company:** TLD America
- **Location:** Windsor, CT, United States
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, AutoCAD, Adobe Acrobat, Adobe Photoshop, SolidWorks (CAD), Microsoft Office
- **Published:** August 24, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18061534?backUrl=%2Fcareer%2F18061534%2FProduct-Support-Engineer-Connecticut-Windsor

## About the Role

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 * Strong written, verbal, analytical and interpersonal skills
 * Strong desire to work in a hands on environment where critical thinking is required

OTHER SKILLS AND ABILITIES:

 * Computer skills: Design software including AutoCAD and Solidworks, MRP system experience, Microsoft Office, Adobe Acrobat, Adobe Photoshop., * Bachelor's Degree in Mechanical Engineering or related

## Description

Develop and implement design solutions for products in the field and support all technical inquiries by the sales and service organizations., * Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic, and structural systems

 * Answer technical inquiries from outside sales offices
 * Review complex customer technical specifications for compliance
 * Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies
 * Write technical service bulletins for field implementation
 * Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers
 * Develop and monitor test procedures consistent with design criteria for field use
 * Provide technical and design related feedback from sales and service to project engineers
 * Submit engineering change requests for the purposes of improving product design
 * Assist in writing and maintaining product technical manuals and datasheets
 * Assist in coordinating technical training for service technicians and customers
 * Other assignments as designated by Department Manager
 * Adhere to standards and procedures in the pursuit of ISO 9001
 * Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed
 * Other assignments as designated by Department Manager


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