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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Service Delivery Lead / IT Program Manager III - **Company:** BCforward - **Location:** Kennesaw, GA, United States - **Experience:** Expert - **Salary:** $134,202.0 - **Contract:** Temporary contract - **Skills:** Agile Methodology, JIRA, Microsoft Office, Microsoft Visio, Scrum Methodology, Systems Development Life Cycle, Release Management, SQL Databases, User-Centered Design, Enterprise Software Applications, Atlassian Tools - **Published:** August 20, 2026 - **Apply:** https://www.dice.com/job-detail/666893e5-76a1-4803-a4b0-e9583fd2cc98 ## About the Role We are seeking a Technical Service Delivery Lead / IT Program Manager III to join our team. The ideal candidate will have strong experience in enterprise-scale solution delivery, Agile program management, and requirements engineering and a proven ability to translate business needs into executable technical designs and deliver complex applications., * 9+ years as a Program Manager or similar, delivering technology projects across the SDLC. * 7+ years of practical Agile experience with Scrum teams and Agile delivery practices. * Proficiency with JIRA and Confluence for documenting and managing Epics, Stories, and acceptance criteria. * Demonstrated ability to elicit requirements, create process flows, and define functional and technical specifications. * Strong collaboration skills with developers, testers, and business stakeholders to ensure shared understanding of requirements and outcomes. * Excellent written and verbal communication with facilitation and presentation capabilities. * Working knowledge of project management principles and tools across Waterfall and Agile methodologies. * Intermediate or higher proficiency with Microsoft Office, including Visio, for graphics, workflows, and illustrations. * Bank of America EET domain experience. Preferred Skills: * Experience as a Product Owner or working closely with Product Owners to define business needs. * Business analysis experience converting business needs into Epics and Stories and refining business processes and testing approaches. * Experience with SQL and data tools. * Familiarity with Horizon toolset and Jira Align. * Change Management and Release Management exposure within enterprise environments. * Prior Bank of America experience. ## Description * Apply technical knowledge to determine end-to-end design requirements for large, enterprise initiatives. * Partner with business stakeholders to define strategies, gather requirements, and develop functional designs aligned to objectives and existing infrastructure. * Drive and participate in the design, development, and implementation of complex enterprise applications using modern technologies. * Translate requirements and functional designs into technical designs and ensure test plans and scripts meet customer needs. * Manage projects, including scope, timelines, and budgets, with minimal supervision. * Act as a communication hub between technology teams and business partners or product owners. * Analyze current processes and systems to identify gaps, risks, mitigation strategies, and improvement opportunities. * Create JIRA Epics, Stories, Spikes, and Tasks with clear acceptance criteria, process models, and technical requirements. * Collaborate with Product Owners to evaluate features, write effective user stories, and document business rules. * Support testing by clarifying requirements and determining whether issues represent defects or new requirements. ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Can This Elephant Dance? IBM Bob and the Future of AI-First Software Development](https://www.wearedevelopers.com/videos/100256-can-this-elephant-dance-ibm-bob-and-the-future-of-ai-first-software-development) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)