> Markdown version of [/jobs/ext/2625812-technical-msp-support-engineer-level-2](https://www.wearedevelopers.com/jobs/ext/2625812-technical-msp-support-engineer-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical MSP Support Engineer Level 2 - **Company:** RESOURCEFUL ENVIRONMENTAL SERVICES, INC. - **Location:** Houston, TX, United States (Remote available) - **Experience:** Starter - **Salary:** $86,100.0 - $150,950.0 - **Contract:** Permanent contract - **Skills:** Aliasing, Amazon Web Services, Apple IOS, Microsoft Azure, Backup Devices, Microsoft Outlook, Data Recovery, RAID, Event Logging, File System Permissions, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Network Planning and Design, Routing, Network Administration, QuickBooks (Software), Cloud Services, Small Computer System Interface (SCSI), Microsoft SharePoint, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Private Cloud Environment, Cloud Platform System, Office365, Firewalls (Computer Science), Information Technology, Patch Management, Routing & Switching, Hardware Infrastructure, Cisco, Server Operating Systems & Platforms - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/jobad/us3bd20dc8b92b092e2bd6d475f1e9b2ba ## About the Role * Preferred: Bachelor's Degree in IT, Computer Science, or related field Certifications * Required: CompTIA A+ or Network+, or CCNA * Preferred: CCNP, MCITP, MCP, Apple Certification, Project+ ## Description We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will serve as a key contributor in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 5+ years of relevant experience, preferably within an MSP environment. Key Responsibilities * Deliver exceptional service and technical support that meets or exceeds client expectations * Daily entry for at least 9 hours (8 working hours + 1 hour for lunch and breaks) * Document client environments and support histories accurately and consistently * Handle service requests and assist senior engineers with larger infrastructure projects * Install, configure, and troubleshoot workstation and server environments * Maintain and manage backups (e.g., Chartec, Datto, Acronis) * Configure and support On-Premises Exchange and Office 365 mail clients, including Outlook * Customize and support MS Office Suite applications * Administer Windows Server environments: user/group management, file/print services, file permissions, event logs, backup restore * Administer enterprise email systems (O365/Exchange): user/group management, aliases, folder permissions * Provide support for networking environments, including routing, switching, and wireless Skills & Experience Required: * Cisco Switching, VLANs, Routing, Firewall Support * Cisco Meraki (Firewalls, APs, Switches, VPN) * Network Administration, Routing & Switching, Network Troubleshooting * Server Hardware Technologies (CPU, RAID, SCSI) * Virtualization & Public/Private Cloud (Azure, etc.) * Mobile Messaging Support (Android, iOS) * VPN Connectivity and Endpoint Security * Backup & Recovery Solutions (Chartec, Datto, Acronis) * Office 365 Console, SharePoint, Exchange to O365 * ThreatLocker * Kaseya (monitor, manage and secure their clients' IT environments) * Barracuda (provides security, networking, and storage products based on network appliances and cloud services) Preferred, not required: * IT Glue (a cloud based IT documentation platform) * ConnectWise PSA * QuickBooks (an accounting software) * RightNetworks (cloud service provider that hosts data and applications) * Patch Management * AWS (Amazon Web Services) (cloud computing platform offered by Amazon) * LogMeIn or similar remote tools * Project Experience: Office 365 and Azure migration projects * Project Experience: Network design and configuration projects, * This is an in-person role based in West Houston (Energy Corridor). * Occasional travel to client sites within the Houston area may be required; position may transition to a dedicated client site. * Participation in an after-hours on-call rotation is expected * Work is conducted primarily during standard business hours, with flexibility as needed to support client needs. * Frequent standing, bending, crawling under desks or in server/network rooms during equipment installation. * Compliance with client safety procedures, dress codes, and facility access policies is required. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Hacking MSSQL on Cloud. 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