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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Director, Data Transformation - **Company:** Dow Jones - **Location:** Gaithersburg, MD, United States - **Experience:** Expert - **Salary:** $110,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Data Analysis, Microsoft Outlook, Data Governance, Data Transformation, SQL Databases, Data Analytics - **Published:** August 15, 2026 - **Apply:** https://www.disabledperson.com/jobs/74267266-associate-director-data-transformation ## About the Role * Strong data analysis skills * Excellent organizational skills with strong attention to detail * Establishes own files; follows company policies and procedures; improves and maintains record keeping * Proficient in Microsoft Excel, SQL and Outlook, with the ability to create basic queries, navigate applications and learn new systems easily * Responds promptly to client needs and solicits feedback to improve service; meets commitments * Skilled in managing multiple priorities * Must have strong written and verbal communication skills with experience communicating at all levels of client organizations as well as internally across functions (product development, customer support, sales) * The individual is committed to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; treats customers courteously, with a friendly, helpful attitude * Takes pride in work product and pays close attention to detail; monitors own work to ensure quality * Strives to continually build knowledge and skills (professional and computer); shares expertise with others * Contributes to building a positive team spirit; treats others with respect and consideration, * Bachelor's Degree Preferred * Prefer 10+ years' experience in leading a data analytics team in a high-paced environment. * Previous oil industry experience is a plus ## Description The ideal candidate should have excellent analytical skills, show great attention to details, and have experience with Microsoft Excel and SQL. They should be self-motivated and possess great customer service skills, including strong communication skills, both written and verbal. You will report to the Axxis Director of Customer Support., Research and Data Analysis * Normalize incoming data to Axxis data points * Perform data accuracy audits on a scheduled basis * Research and create new data points as industry changes require * Maintain records of industry changes for historical review and metrics * Verify incoming data has necessary elements for data capturing. Create elements mapping and output documentation * Keep Customer Support and Professional Services team members informed on industry changes that impact data output * Contact customer base, as well as fuel suppliers and distributors, when quality control questions arise * Participate in Data Governance team meetings, working closely with cross departmental teams * Create client license files to software access and audit daily receipt of client data * Provide exceptional customer support when communicating with and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions * Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement Team Management * Document, and track case histories, issues, and actionable steps taken * Obtain and maintain a fundamental understanding of our product features and functionality * Provide leadership and training to Source Information team as a Subject Matter Expert. * Coach and mentor Source Information staff through challenging Industry changes. Vendor Integration and Relationship Management * Manage and Maintain contact information for Major Industry Vendors. * Coordinate API discussions with Data vendors and communicate requirements to AXXIS Development teams. * Provide guidance for New and Existing Data Mappings for capture and cruncher requests., We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. 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