> Markdown version of [/jobs/ext/2626192-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2626192-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** State of Georgia - **Location:** United States - **Salary:** $29,120.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Application Services, Desktop Computing, Microsoft Office, Software Configuration Management, Computer Equipment - **Published:** August 28, 2026 - **Apply:** https://www.dice.com/job-detail/3c723a6f-a822-472d-bd2a-09f96913cf9a ## About the Role * Knowledge of computer software configuration and customization. * Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware problems * Skill in the operation of computers and job-related software programs * Good decision making and problem-solving skills * Effective oral and written communication skills * Ability to evaluate and analyze existing applications and identify deficiencies * Good interpersonal skills and the ability to work well with others. * Effective oral and written communication skills. * Working knowledge of common operating systems (Windows 11) and software applications (Microsoft Office Suite). WORK ENVIRONMENT * Handle a constantly changing flow of traffic. * Be able to prioritize multiple assignments. * Exercise patience and professionalism at all times. * Work a flexible schedule, including evening and weekend assignments. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Stand, walk, and sit for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. * Lift and/or move up to 50 pounds. * May require use of portable or folding ladders 3 - to 20 - feet in height., A high school diploma or equivalent and one (1) year work related experience., * Experience in a customer service, call center, or help desk setting. * Familiarity with troubleshooting common PC hardware problems. * Ability to work responsibly with or without direct supervision., High School diploma or GED and one (1) year of work related experience ## Description The Help Desk Assistant is responsible for working directly with faculty and/or staff to provide basic technology support., * Provide end user support and customer service; * Initiate and maintain customer support for computer software and application services; * Monitor Help-Desk work orders, providing support and resolution. * Resolve routine problems as instructed or escalate more complex issues to appropriate personnel; * Install, upgrade, and troubleshoot hardware and software as needed; * Instruct customers in correct procedures, special requirements, restrictions, and supporting documentation needed to complete the relevant process; * Respond to questions from callers and walk-ins, providing general information and helping to resolve issues with technology in offices and computer labs. * Remain abreast of commonly used software, hardware, and other equipment. * Follow standard Help Desk operating procedures; * Assist users with minor problems in media-equipped classrooms. * Become familiar with available help resources, policies, services, and staff; stay updated on campus technology changes or problems. * Assist in maintaining IT Department inventory, including additions, transfers, and surplus of equipment; * Performs other duties as assigned. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)