> Markdown version of [/jobs/ext/2626207-deskside-support-lead-technician](https://www.wearedevelopers.com/jobs/ext/2626207-deskside-support-lead-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Lead Technician - **Company:** NTT DATA Corporation - **Location:** Edison, NJ, United States - **Experience:** Expert - **Salary:** $56,160.0 - $69,514.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Antivirus Softwares, IMac, Chrome OS, Cloud Computing, Microsoft Management Console, Desktop Computing, Issue Tracking Systems, Internet Protocol, Citrix Systems, Server Administration, Computer Network Operations, Break Fix, Computer Equipment, Landesk - **Published:** August 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/deskside-support-lead-technician-edison-nj--c235d172-2f86-4e88-b38f-8733a3b19fd4 ## About the Role Address Management, Administrative Skills, Apple iMac, Artificial Intelligence (AI), Business Services, Citrix Product Family, Cloud Computing, Coaching, Communication Skills, Consulting, Credit Cards, Customer Escalations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Desktop PC, Ecosystems, Handsets, IP (Internet Protocol), Identify Issues, Legal, Microsoft Active Directory, Microsoft Windows Operating System, Network Operations Center, On Call, Peripheral Hardware, Presentation/Verbal Skills, Preventative Maintenance, Process Improvement, Research & Development (R&D), Sales Management, Service Delivery, Software Administration, Staff Requirements, Startup, Systems Administration/Management, Team Lead/Manager, Time Management, Vaccination, Videoconferencing, Willing to Travel, Writing Skills ## Description This role requires working onsite daily at our client''s facility and requires employee get a Flu vaccination on or before start date to the extent required by applicable law. * The Deskside Support Lead Technician will be responsible for performing various managed client services for a strategic customer. * These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service. * Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops and use advanced tools /technical knowledge to remediate client problems and conduct scheduled installations. * Provide excellent customer service to a large end user base including VIP''s onsite at customer's location regarding computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. * Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Provides technical feedback on technical process issues to improve overall service delivery. * Ticket and workload management utilizing customer provided ticketing system. As a team leader, coach team members on proper ticket/workload management adhering to our internal processes. Conduct quality checks on the team's ticket management performance. Address and remediate areas needed for improvement, escalating when appropriate. * Backup for onsite supervisor and attend daily client meetings, ensure team meets training and other administrative task deadlines. * Manage client escalations and provide continuous follow ups until resolution. * Strong verbal and written communication skills * General duties * Windows /ChromeOS deployments * Active Directory - Computer management * Imaging using Ivanti Landesk * Troubleshoot issues that may have been caused by firewall, proxy or antivirus software. * Work with vendors to help troubleshoot and resolve vendor supported applications * Smart hands for specific support towers * Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines * Support local nearby offices, flexibility for on-call/holiday and occasional weekend support, be able to travel to nearby campuses North Bergen, Central NJ campuses * Physically able to lift and move Enterprise and Client technology hardware in our customer environments ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Designing for Every Direction: Logical CSS for Global, Adaptive, and Effortlessly Reversible UIs](https://www.wearedevelopers.com/videos/2026-designing-for-every-direction-logical-css-for-global-adaptive-and-effortlessly-reversible-uis) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)