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# Infrastructure Support II

- **Company:** CFC, Inc.
- **Location:** Wilmington, NC, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Address Resolution Protocols, Amazon Web Services, Microsoft Azure, Cloud Computing, Configuration Management, Information Systems, Internet Protocol, Subnetting, Microsoft Software, Windows Servers, Routing, Runbook, Information Technology Security Auditing, TCP/IP, Transmission Control Protocol (TCP), Google Cloud, Firewalls (Computer Science), Amazon Virtual Private Cloud (VPC), Information Technology, Api Gateway, Cisco
- **Published:** August 21, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-infrastructure-support-ii-wilmington-de--3c2471e0-9199-47c8-8ed8-b7788d5b8684

## About the Role

Minimum of a high school diploma or GED. BA or BS Degree is preferred. Minimum of 2 years experience working in the Information Technology Industry. Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred. Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets. The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company needs. Ability to lift 25+ pounds and sit for prolonged periods of time. Collaborator that can collaborate with other teams in the organization. Excellent analytical and troubleshooting skills. Strong people skills, in addition to effective customer interaction skills. Some familiarity with Cloud Technology (AWS, Azure, Google Cloud). Knowledge of Active Directory and basic Microsoft applications. Ability to work well under deadlines and in a demanding
environment. Familiarity with the principles and practice of configuration management and change control. Ability to design, implement and maintain automation and monitoring processes. At least 2 years windows server administration experience Good understanding of the TCP/IP stack and networking Minimum of two years experience in leading a team., ARP (Address Resolution Protocol), Amazon Web Services (AWS), Analysis Skills, Automation, Banking Services, Best Practices, Change Control, Cisco Network Systems, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, Compensation and Benefits, Configuration Management, Consumer Marketing, Continuous Improvement, Corporate Social Responsibility, Credit Cards, Customer Relations, Customer Support/Service, Documentation, Equal Employment Opportunity (EEO), Finance, Firewalls, High School Diploma, IP (Internet Protocol) Routing, ITIL (IT Infrastructure Library), Identify Issues, Industry Standards, Information Technology & Information Systems, Interpersonal Skills, Leadership, Lift/Move 25 Pounds, Marketing, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Operational Improvement, Operational Strategy, Project Development, Project Planning, Regulatory
Compliance, Security Auditing, Standard Operating Procedures (SOP), Strategic Planning, Subnet, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Technical Operations, Time Management, Web Infrastructure, Willing to Travel

## Description

As part of the Technology team, the Senior Infrastructure Support II will focus on the technological side of change, including changes to system processes, infrastructure/application systems and technologies. The role will also create and deliver strategies and plans to help employees maximize the adoption of innovative programs utilizing effective communication/troubleshooting skills. This is a fantastic opportunity for someone who is looking to play a key role in implementing fast and effective change across a company, ensuring the organizations Infrastructure is online and downtime is minimized.

Essential Functions:

Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve. Participate in audits & security reviews, providing required IT documentation and/or information. Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue. Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies. Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework. Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations teams objectives. Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines. Troubleshoot and maintain the infrastructure that our
environment runs on. Assist the team with implementations both on premises as well as in the cloud. Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals. Perform additional duties as assigned. Assist management in leading the team and aligning to company goals for all members of the Infrastructure team. Implement Troubleshoot and Deploy assets and solutions to the cloud environments


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