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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Medical Associates of the Lehigh Valley - **Location:** United States - **Salary:** $49,795.0 - $74,526.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Microsoft Management Console, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, Remote Access Technology, Topdesk, TCP/IP, Wide Area Networks, Network Routers, Peripherals, Computer Equipment, Information Technology, Firewall Services Module, Servicenow, User Accounts - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a9b870c3b604b95b ## About the Role * Proven experience in IT support or help desk roles with strong customer service skills * Solid understanding of operating systems including Windows (supporting Windows support), macOS, Linux; familiarity with Microsoft Office applications * Hands-on experience with help desk systems such as ServiceNow or Jira for ticket management * Knowledge of computer networking concepts including TCP/IP protocols, DNS management, VPN setup, firewall configuration (e.g., Meraki), and LAN/WAN troubleshooting * Ability to troubleshoot hardware issues related to computer hardware components and peripherals efficiently * Experience supporting mobile devices and remote access solutions using VPNs or other remote connectivity tools * Strong communication skills with the ability to explain technical information clearly to non-technical users * Familiarity with Active Directory management and group policy objects (GPO) implementation is highly desirable * Knowledge of IT infrastructure components such as switches (LAN), routers, DNS servers, and basic network security practices ## Description Join our dynamic IT support team as a Help Desk Technician, where you'll be the first point of contact for resolving technical issues and providing exceptional customer service. This energetic role offers the opportunity to troubleshoot a wide range of hardware and software problems, support end-users across various operating systems, and contribute to maintaining a seamless IT infrastructure. If you thrive in a fast-paced environment and are passionate about helping others solve technical challenges, this position is perfect for you! You'll play a vital role in ensuring our organization's technology runs smoothly, empowering users to perform at their best every day., * Respond promptly to user inquiries via help desk systems, providing clear and effective technical support for hardware, software, and network issues * Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, macOS, Linux), and peripherals such as mobile devices and printers * Manage user accounts and permissions using Active Directory and assist with Active Directory management tasks * Support network troubleshooting including LAN, WAN, VPN, DNS, TCP/IP, firewall configurations, and network administration to ensure connectivity stability * Utilize tools like SCCM, GPO, ServiceNow, Jira, BMC Remedy, and Help Desk software to track tickets, document issues, and follow up on resolutions * Assist with equipment setup, installation, configuration, and maintenance of desktops, laptops, servers (Windows Server), and other IT infrastructure components * Collaborate with team members on technical troubleshooting support for complex issues involving computer management and network administration, Embark on a rewarding journey where your technical expertise makes a real difference! We're committed to fostering an inclusive environment that supports your growth while delivering top-tier IT support services. Join us in creating seamless technology experiences that empower our organization every day! ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)