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# IT HelpDesk

- **Company:** American Financial
- **Location:** Aurora, CO, United States
- **Experience:** Experienced
- **Salary:** $48,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Internet Protocol Telephony
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e4eb1167930ce363

## About the Role

* 2+ years of prior experience as a Tech Support/Help Desk associate
 * Proficiency in PC operating systems, software, hardware, system administration
 * Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus
 * Proficient in documenting steps taken towards providing client solutions
 * Excellent written and verbal communication skills
 * Willingness to learn and work as a team
 * High School diploma/GED required

## Description

The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests. This is a vital role to the organization and the ideal candidate demonstrates effective and clear communication skills., * Provide support to clients by helping identify and solve various issues

 * Communicate effectively to guide clients through the steps necessary to correct issues
 * Set up and move user workstations, laptops, printers and provide software updates to computers in the network
 * Troubleshoot skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers
 * Willingness to help in various facilities tasks when needed
 * Ability to take initiative and problem solve with minimal direction/supervision
 * Ability to work well in fast paced, high volume environment
 * Local Candidates as this role will need to be onsite.


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